1st Level Support

Il y a 5 mois


Anderlecht, Belgique IBSC LTD Temps plein

**Spécification du poste**: Support de 1ère ligne (francophones et néerlandophones uniquement)

**Années d'expérience mínimales**: 2 ans +

**Durée**: 3 à 6 mois en continu

**Lieu**: Anderlecht - Belgique

**Langues**: français et néerlandais (les deux langues sont obligatoires)

Une formation complète sera dispensée sur ServiceNow, ITSM et Genesis

**Budget**: 220 ? - 275 ? par jour, tout compris

**Aperçu**:
Notre client, entreprise leader dans le secteur des services informatiques, recherche 12 agents Service Desk parlant couramment le français et le néerlandais, pour rejoindre son équipe pour une mission de 3 à 6 mois.

Le rôle consiste à fournir un soutien de première ligne dans les locaux du client situés principalement à Anderlecht, avec des missions potentielles à Anvers.

Cette opportunité convient aux personnes ayant une compréhension de base des écosystèmes et du vocabulaire informatique, possédant des compétences générales telles qu'une attitude positive, la fiabilité et la ponctualité.

Fournir une assistance de première ligne aux utilisateurs finaux, en résolvant efficacement les problèmes techniques.

Absorbez des volumes d?appels élevés en traitant rapidement les requêtes et en les faisant remonter si nécessaire.

Collaborer efficacement avec les équipes internes et les employés pour assurer une prestation de services transparente.

Participez à des sessions de formation pour améliorer vos compétences en ServiceNow, ITSM et Genesis.

Maintenir une attitude positive et centrée sur le client tout au long des interactions.

**Exigences**:
Maîtrise du français et du néerlandais (obligatoire)

Connaissance de base des écosystèmes informatiques et de la terminologie.

Profils moyens souhaités, avec 2 à 5 ans d'expérience pertinente dans un rôle similaire.

Volonté de suivre une formation sur ServiceNow, ITSM et Genesis dispensée par le client.

Solides compétences générales, notamment fiabilité, ponctualité et attitude positive.

Capacité à travailler sur site chez le client à Anderlecht, avec des missions potentielles à Anvers.

Doit être légalement autorisé à travailler en Belgique.



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