Customer Success Associate

Il y a 5 mois

Elsene, Belgique LIZY Temps plein

We are reshaping the € 70bn European car leasing business, one of the largest yet-to-be disrupted markets The traditional car leasing industry is slow, complicated and expensive.

We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon and give our customers a Four Season type of experience. Since 2019, our business has been growing rapidly as we’re incredibly ambitious. Our goal is to become the European leader in digital car leasing. Our 250+ reviews with an average rating of 4.9 speak for themselves

Our HQ is based in Brussels and we’ve put our first steps outside of Belgium with our new office in Paris. We are well-funded (> € 40m raised) and have a team of rockstars to make this happen (Ex-Google, McKinsey, Bain, Deloitte, Deloitte, Cowboy,).

**Lizy values**

Fun (Have it): Enjoy the ride - life is short.

Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.

Personal Growth (Master it): Never stop learning and improving.

Wow (Deliver it): Actually make our customers say “WOW”.

️‍️ Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do.

We are looking for somebody to strengthen and become a cornerstone of our Customer Operations team (currently 5 people) Your responsibilities will include:

- Working together daily with our customers in proactively serving them throughout the pipeline
- Communicate with our stakeholders and plan the deliveries for our customers
- Developing relationships with our recurring customers and stakeholders and making them feel at home
- Sharing input with the rest of the LIZY team on how our product should look like to make the lives of our customers as easy as possible
- Constantly pushing the service we collectively give to our customers to the next level

**‍‍️About you**:
Ideally, you possess most of these characteristics:

- Self-starter attitude with high degree of ownership
- Natural desire to put a smile on people’s faces
- Proactive mindset to identify shortcomings and initiate new projects
- You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you That’s not an issue, as long as you learn & we continue to move forward.
- **Fluent in English, French and Dutch**:

- (Optional) Leadership potential to manage and inspire a team of multiple people (in multiple countries)

**Perks and Benefits**

At LIZY, we believe that being first in our business starts with putting our people first.

️ **Cool Offices**: Small scale up that we are, we work every day to improve our offices This way, you will have the opportunity to work at Flagey, a cult place for happy people At LIZY Office; you’ll have the nicest colleagues, good coffee, quality tea and fruits for free

️** Flexible Work**: Possibility to work remotely up to 2 days a week if you live in Belgium, organize your own work schedule, and enjoy the sun while working on our rooftop

️ **Quality Equipment**:Top range tools including Macbook, computer screen, iPhone

️** Learning Opportunities & Empowerment**: Hands-on experiences, take initiatives, incredibly talented colleagues to learn from, free books at disposal and courses if you want to improve or learn a new language

️ **Friendly, Fun & Transparent environment**: We also try to create a work space where everyone feels comfortable We organize a team lunch every Wednesday and every month we have our “All Hands meeting”, to keep you up to date with all the things that are happening. After the All Hands, we offer drinks and cake We also organise several team buildings during the year

**Having second thoughts?

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