Trilingual Reception and Customer Service Specialist

Il y a 6 mois


Etterbeek, Belgique Unique Temps plein

**Description**:
In Brussels, we are seeking a team of professionals **dedicated to customer service**,** with a strong emphasis on reception.** This role is **similar to customer service with a direct customer-facing aspect**. We are looking for individuals with strong communication and **problem-solving** skills, unafraid of personal interactions.** You will be expected to welcome new driver partners, **provide exceptional support, and adapt quickly within a continually expanding organization.

Main Responsibilities:

- Deliver 5-star, **personalized support to our partners;**:

- Guide drivers in signing up and using all the tools necessary for their success;
- Create an **outstanding experience **and motivate driver partners to use the platform.
- Stay informed about policies and procedures.
- Collaborate with the **Driver Operations **team to enhance our processes.

**Profil**

What? ?you’ll? ?need:

- **Excellent communication skills (English, French and Dutch)**
- **Empathy**: Show empathy towards driver partners and be willing to assist them;Demonstrated experience in resolving complex customer issues.
- **Problem solver**: You should be ready to address complex customer issues without hesitation.
- **Independent**: You should be ready to manage a reception location while juggling multiple priorities
- **Analytical**:You should use metrics and data to guide and inform your decisions.

**Offre**
- A permanent contract after a positive interim period;
- A salary between 2400 en 2650€ gross
- The rare opportunity to change the way the world moves. We are redefining global transportation and logistics.
- Smart, motivated colleagues in a pleasant office environment.
- You will work with a MacBook that you can also use for personal purposes.

**Entreprise**

Our client is an international player with a major role in the transportation sector.

The company carries important values, the most important one being diversity. Our client wants to create a workplace that is inclusive of everyone, where every person can be their authentic self, and where that authenticity is celebrated as a strength.

Through its people, processes and technology, our client helps transform cities into safer and more efficient places.



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