Field Manager

il y a 1 semaine


Zaventem, Belgique WorldLine Temps plein

**Field Manager - Head of Section**:
The opportunity

The assignment of the Field Services is to oversee the maintenance and installation of a portfolio of various payment terminals and/or payment solutions to Worldline customers.

As section head you will be responsible for coaching, motivating and supervising a group of technicians and ensuring the completion of operational tasks of your team.

Your day-to-day responsibilities include
- Follow up, coach, evaluate and adjust the technicians in the field. This is done on the basis of monthly meetings in the field, side-by-side follow-up of the technicians during their daily tasks, but also by following up on individual reports
- Ensure that the technicians convey the right professional image of Worldline to the customer
- Ensure that the safety regulations are respected by the technicians
- Act as an interface between the technicians and Worldline
- Ensure that the technicians can perform their daily activities correctly. This means ensuring that they possess the necessary equipment, correct work and safety clothing, test cards, car, PC, work planning in collaboration with the support services
- Organizing and planning the non-technical training courses for existing employees
- Close collaboration with the support functions such as the stock manager, the reporting manager, dispatching and planning teams
- Close cooperation with the head of Field Services. This includes analyzing, centralizing, identifying problems and proposing & formulating solutions
- Organize proactive actions that can improve or adjust our service to the customer
- Handling and investigating complaints relating to our services
- Working very closely with other services within Customer Services such as the Customer Contact Service, Sales, Logistics, Order Processing, T&P - in short, the services that have a direct impact on a correct service

**Skills we can't do without**:
As the Field Manager - Head of Section you have the following qualities:

- Technical education, bachelor level or equivalent through experience
- High communication competencies, both within the team and outside
- Fluency in Dutch, French & English
- Commercial feeling and strong focus on providing quality services to customers
- Interest in the technical aspects of payment terminals and solutions

**Skills we'd like**:
It would be great if you have the following skills, too:

- Customer focus
- Result orientation
- Mentoring others
- Team building
- Decision making
- Accountability
- Problem-solving
- Proactiveness
- Excellent verbal and written communication
- Integrative & conclusion thinking

**Benefits**:

- Full-time permanent position with an exciting salary & compensation package (e.g. company car, hybrid work model, pension scheme, medical insurance) within a dynamic international top company with a high degree of autonomy
- Detailed training on all the latest types of payment terminals (Worldline & Ingenico range)
- Collaborative working atmosphere
- Opportunities for personal growth



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