Customer & Relationship Manager
il y a 23 heures
Has your career been driven by **Digital Transformation**? Whether you’re a **Senior Consultant in the public sector, Sales Account Manager or Business Development Manager**, you can count on Aprico Consultants to provide genuine career support. Find out more about this opportunity.
At Aprico Consultants, we do what we say, and we say what we do. Transparency is key. We like people who are eager to learn, just like we are.
Aprico is a fast-growing company, who was granted the “Trends Gazelles” award in 2020. Because growing means learning. We can’t wait to welcome you as the newest member of Aprico Consultants.
**To support our continued growth, we are looking for a Customer & Relationship Manager specialized in Public Sector Markets.**
Our Challenge
Aprico Consultants has been active for many years in the Public Sector. We assist numerous organizations in managing disruptive changes and existing IT challenges. We have in the past helped different entities in administrative simplification and digitalization projects through various framework agreements.
Our challenge today is double: assist various public entities we already work with, and present our services to entities we have not yet been able to work with.
Your new role
Here are the details of your role. Are you up for the challenge?
As Customer & Relationship Manager, you are responsible for:
- **Account & Mission Follow-up**: You are responsible for developing strong, long-term relationships with clients & consultants, and growing revenue within those accounts (Cross
- and Up-selling). This involves following up on assignments, being proactive in finding solutions for the client, being involved to differentiate ourselves from other consultancy companies.
- **Presales/Bid management**: You are responsible for tracking various platforms related to the public sector to identify calls for tenders and public markets that correspond to our service offering. You are also responsible for bid writing in collaboration with Aprico’s technical experts and other Sales Account Managers.
- **Collaboration with other teams**: You will work closely with other departments at Aprico to align your cross-functional activities (recruiting, invoicing, administration, consultant tracking, etc.)
- **Lobbying & Networking**:You are responsible for getting in touch with various public entities to support them in their needs and to submit service offers that best correspond to those needs. Networking is an asset and you're not afraid to go 'knocking on doors’ to present our services and expertise in Public Sector.
- **Partnerships**:You are one of the contact persons for some of the companies with whom we build partnerships and consortia. You also have the job of keeping these collaborations going and making them stronger to help our business grow.
- **Reporting**: providing qualitative reports of your sales activities and results. You will participate to weekly sales-recruitment meetings for alignment.
- **Representation of Aprico** at key relevant ICT events and trendsetting business summits, presentation of Aprico’s service offering to new and existing clients, one-to-one networking, key social media activity, e.g. LinkedIn, Aprico’s Blog, etc.
What do we expect of you ?
You have minimum **5 years **of proven and relevant experience in **a Consulting Company with Customer/Sales involvement (Bid management, account management, customer relationship, networking, business development, upselling/cross-selling)** in our area of expertise (services and digital transformation projects) with a proven experience in Public Sector framework markets.
- You have an **excellent knowledge of the ICT sector**. You understand technology and you can have a (commercial) technical discussion.
- You know **the context of the Public Sector** in Wallonia and its challenges very well.
- You have an excellent **experience in writing bids.**:
- You are an **active listener (you make no assumption on what the customer needs)**, a pragmatic solution finder and a true consultative salesperson.
- You pay attention to your personal branding, are **easy going, open-minded, professional and trustable.**:
- You **represent Aprico’s values** and culture of excellence to our customers.
- You are a **team player** (information sharing, collaborative skills with your colleagues).
- You have **strong sales instincts** and know how to close deals.
- You have preferably a **university degree** in Engineering/Economy/Marketing/ICT related field or equivalent by experience.
- You have **excellent French** communications and presentation skills. (verbal and written). You have an excellent command of **English** or knowledge of **Dutch**.
What Aprico offers
Are you still there? Perfect. Here’s what we offer you:
- A highly competitive salary package, in line with your expertise, including company car and other fringe benefits and an attractive bonus plan.
- Autonomous and flexible w
-
Customer Relationship Manager
il y a 1 mois
Zaventem, Belgique Marken Temps plein**Title**: Customer Relationship Manager **Job Purpose**: To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities**: - Develop excellent working relationships and communicate courteously with the customer in...
-
Client Relationship Manager
il y a 1 semaine
Zaventem, Belgique Marken Temps plein**Title**: Client Relationship Manager **Job Purpose**: The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities**: - Improve customer service experience, create both engaged...
-
Senior Client Relationship Manager
Il y a 6 mois
Zaventem, Belgique Marken Temps plein**Title**: Senior Client Relationship Manager **Job Purpose**: To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities**: - Develop excellent working relationships and communicate courteously with the...
-
Customer Success Manager
il y a 1 semaine
Zaventem, Belgique WorldLine Temps pleinCustomer Success Manager Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the...
-
Customer Success Account Manager
Il y a 9 mois
Zaventem, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Manager - Customer Success Account Management
Il y a 7 mois
Zaventem, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...
-
Senior Customer Success Account Manager
Il y a 3 mois
Zaventem, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Logistics & Customer Experience Analyst
Il y a 7 mois
Zaventem, Belgique Pfizer Temps pleinWhy Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve Working with a dynamic team of Logistics and Supply...
-
Senior Customer Success Account Manager
il y a 1 semaine
Zaventem, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Senior Customer Success Account Manager
il y a 4 jours
Zaventem, Belgique Microsoft Temps pleinMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Account Manager
Il y a 7 mois
Zaventem, Belgique Sony Electronics Temps pleinWe are seeking a highly motivated and experienced Account Manager to join our Sales team at Sony. As an Account Manager, you will be responsible for delivering business results in line with the account strategy, focusing on the sales and promotion of Sony products to allocated existing and new centrally buying clients. You will be instrumental in optimizing...
-
Customer Relationship Officer
il y a 1 mois
Zaventem, Belgique Eurofiber Temps plein**Vacatureomschrijving**: Als Customer Relationschip Officer verras en overtref je onze klanten en interne sales teams met jouw commerciële flair, enthousiasme en klantgerichte aanpak. In deze functie ben je verantwoordelijk voor het ondersteunen en versterken van de verkoop, waarbij je actief klantgesprekken voert en leads opvolgt om commerciële kansen te...
-
Customer Success Manager
Il y a 7 mois
Zaventem, Belgique RESPONSUM Temps pleinYou like the thrill of working in a dynamic start-up environment? Customer satisfaction and clear communication are your keywords? You’re a go-getter with a hands-on mentality and you love a challenge? Become our next Customer Success Manager (CSM)! **What does a Customer Success Manager do?**: The CSM guides our new customers through the **onboarding**...
-
Customer Relationship Officer
il y a 3 semaines
Zaventem, Flanders, Belgique Eurofiber België Temps pleinMaak kennis met Eurofiber: lifeline for the digital society. We zien het als onze verantwoordelijkheid om bijdrage te leveren aan de vormgeving van de digitale samenleving en om dit in goede banen te leiden. Dankzij onze connectiviteits- en cloudoplossingen zorgen we er onder andere voor dat kritische organisaties, zoals ziekenhuizen, scholen en...
-
Customer Service Associate
il y a 1 semaine
Zaventem, Belgique Kellogg Company Temps pleinAre you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation. We strive to create a world where people are not just fed but fulfilled and a workplace where everyone can voice their opinions and are empowered to be their true selves....
-
Manager Customs Affairs
il y a 2 jours
Zaventem, Belgique Pfizer Temps pleinManager Customs Affairs Pfizer is the world’s premier biopharmaceutical company taking new approaches to better health. We discover, develop, manufacture and deliver quality, safe and effective prescription medicines to treat and help prevent disease for people. We also partner with healthcare providers, governments and local communities around the world...
-
Manager Fs
Il y a 7 mois
Zaventem, Belgique BDO Belgium Temps pleinThis job in a nutshell: Looking for a job where you get to support clients in the Financial Services sector with their transformation projects, specifically in investments? Are you someone who thrives in a dynamic environment, collaborating with stakeholders to drive impactful outcomes? Join our team at BDO, where your expertise in investment advisory,...
-
Customer Success Account Manager-french/dutch
Il y a 7 mois
Zaventem, Belgique Microsoft Temps pleinWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success Manager
il y a 1 semaine
Zaventem, Belgique Computacenter Temps plein**Customer Success Manager**: **Location**: Belgium - Zaventem | **Job-ID**:194403 | **Contract type**:Standard |** Business Unit**: Sales **ARE YOU OUR NEW COLLEAGUE?** **Our business is about enabling users through technology. But first of all, it's about people.** **#winningtogether** **Computacenter Belgium is looking for a** **CX MANAGER** **Who...
-
Customs Manager
il y a 2 jours
Zaventem, Belgique Kellogg Company Temps pleinHave you dreamt of developing an exciting career within a global company? **HERE'S A TASTE OF WHAT YOU’LL BE DOING** - Develop & document the company’s Customs Strategy - Regularly review against the latest legislation & European Kellogg strategy (Supply Chain, Tax, Commercial, etc) to optimize Kellogg’s Customs position (identify duty savings) on...
