Customer Success Manager
il y a 1 semaine
**Role**: Customer Success Manager
**Location: Belgium** (Hybrid way of working - 2-3 days per week in the office - Braine l'Alleud and the rest at home or at Client's premises)
Competitive salary
**Start Date**: ASAP
**Do you feel invisible?**
When you join us,** you won’t just be a number; **if you’re ready to step up, you can make a difference with us, you’ll enjoy plenty of **visibility** at LetsBuild.
You’ll be assigned a buddy from day one, **we’ll set you up for success with a great onboarding; **you’ll have modules to go through and week by week you’ll build your knowledge and learn in a structured and organised manner.
We’ve got strong logos in the BeNeLux construction market, so we’re a brand our Clients trust, making it easier for you to Onboard and keep those clients happy
**How about the CSM team?** You’ll join Virginia, Justine, François, Michiel and Jasper, an international team spread across Belgium and Denmark.
Check the following link to see some of the great work our CSM team do: Justine doing a great Onboarding with Perrard Eiffage
You'll report into Virginia, she manages her team by adapting to the individual, you'll find her present, reliable, she'll give you a lot of trust and empower you. You'll have weekly team meetings as well as one-ones with Virginia.
**About the role**:
- Interact with key decision-makers within your assigned customer portfolio, developing proactive success plans, ensuring long-term customer retention.
- Conduct QBRs with your portfolio, identify cross-sell/up-sell opportunities to support LetsBuild’s growth targets and flag churn risks or triggers within your customer portfolio and escalate for action internally.
- Ensure a consistent follow-up cadence and customer engagement during and after the onboarding period
- Build relationships with customers from your portfolio to drive customer loyalty
- Manage account setup and onboarding for the new customers in your portfolio.
- Own and manage the entire customer lifecycle from onboarding through the renewal for your customer portfolio
- Manage customer satisfaction by understanding the customers’ needs, expectations, and pain points
- Assist marketing in driving a portfolio of customer success stories and testimonials
**About you**:
- You’ll join us with **2-3 years SaaS B2B experience **as a Customer Success Manager
- You’ll be fluent in **Dutch and English, French is a plus**:
- Your training skills will be top notch in order to onboard your customers and ensure they get the most out of our product
- Communicate effectively with the internal and external stakeholders.
- Collaborate effectively with Sales, Marketing, and Support teams to interchange data in order to support the customers effectively.
- Be a team player and promote positivity when liaising with your colleagues.
- Have a problem-solving, solution-driven approach to identify and resolve customer challenges quickly and efficiently.
- Build and foster strong rapport with your customers to build trust and to provide great customer experience.
- Stay organized and accurate in the work you do to aid streamlining business processes
**About us**:
- You will work with a team of 55+ people who are passionate about making a **positive change/impact** in an industry that contributes to a large portion of CO2 gasses globally. Our products are used to build houses & apartments, office buildings, commercial centres, wind farms, highways and many other cool projects out there ️
-Our main offices are located in Braine L'alleud (Belgium), Copenhagen (Denmark) and Lodz (Poland) with a team of 55+ international employees
For a confidential chat about your next step in your CSM career, reach out in the following ways:
- Send me a Connection request on LinkedIn
- Send me an Inmail
-
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