Coordinator Customer Administration
il y a 2 semaines
**Job Purpose & Primary Job Responsibilities**
As Coordinator Customer Administration you are responsible for the overall execution of service tasks, ensuring high quality customer service by delivering on agreed targets and objectives. In cooperation with the Customer Care team and supported by ONE's growing range of customer selfservice tools you contribute to the overall Customer Service experience of both Key Accounts and ONE Care clients. You reach out to customers on various types of administrative tasks as required and step in if and when a customer cannot solve the task at hand with ONE's tech enablers.
**Main responsibilities**
- **Day to Day Operations**
You are responsible for the execution of all occuring and/or assigned administrative tasks, approaching the customer as and when needed to sort out a service task. In order to successfully do so you need to actively keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations (documentation, invoicing etc.)
- **Process & Quality management**
In order to maintain and enhance ONE's service to customers overall, you ensure defined quality standards and KPIs are met. You always keep upto-date on the relevant self-service and e-commerce tools, promote these and pro-actively share any feedback that can help to further improve these tools. Ensure that all processes and transactions are fully compliant with company and governmental rules and regulations.
- **Communication & Collaboration**
Ensure good collaboration and communication within departments and across. Work closely with ONECare Service agents and Customer Care Coordinators and communicate effectively with customers.
- **Digital adoption**
**Required Skills and competencies**
- Quick learning ability
- Able to work independently
- Knowledge of Google Sheets/Excel is a must
- Analytically strong
- Strong communication skills, customer and service oriented
- Fluent in Dutch and English (verbal and writing) is a must
- Experience in shipping is a plus but not a must
- Enthusiastic teamplayer
**What we offer**
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- 1 year contract
- Lunch vouchers
- Eco Vouchers
- Pension Plan
- Hospitalisation Insurance
- Occupational Disability Insurance
- Commuting Allowance
-
Customer Care Coordinator
il y a 2 semaines
Antwerpen, Flandre, Belgique TN Belgium Temps pleinCustomer Care Coordinator - Key Accounts, AntwerpClient:Ocean Network ExpressLocation:Antwerp, BelgiumJob Category:OtherEU Work Permit Required:YesJob Reference:8407e6cb9322Job Views:2Posted:06.03.2025Expiry Date:20.04.2025Job Description:Job Purpose & Primary ResponsibilitiesAs Customer Care Coordinator - Key Accounts, you are responsible for providing...
-
Exam and Administration Coordinator
il y a 2 semaines
Antwerpen, Belgique Euroepan Society for Emergency Medicine Temps plein**Exam and Administration Coordinator** **Full time** **EUSEM - Antwerp, Belgium** **The Organisation** European Society for Emergency Medicine (EUSEM) is a non for profit organisation of national member societies and individual members. We promote research and education and the recognition of Emergency Medicine across Europe. Our remit is medical...
-
Customer Experience Coordinator
il y a 4 jours
Antwerpen, Belgique Suitsupply Temps plein**As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...
-
Customer Service Coordinator
il y a 5 jours
Antwerpen, Belgique Waters Corporation Temps pleinOverview: As a Customer Service Coordinator, you will play a key role in supporting our Waters field service engineer teams and our customers across the Benelux region. Our Customer Service Coordinators schedule preventative maintenance for our Field Service Engineers to at customer sites. In addition to this our Customer Service Coordinators support the...
-
Clearfacts - Operations Coordinator
il y a 7 jours
Antwerpen, Belgique ClearFacts Temps pleinWe are looking for an Operations Coordinator to join the ClearFacts team in Berchem to coordinate the onboarding of new customers and the necessary adjustments with existing customers. In this role we expect the following tasks from you You are responsible from A to Z for the follow-up of the installation process for new customers (accounting firms who...
-
Logistics Coordinator and Planning Specialist
il y a 2 semaines
Antwerpen, Belgique Boortmalt Temps pleinAs a Logistics Coordinator and Planning Specialist you manage the day to day operations of silo to make sure logistics operations can continue with minimum delay and minimum impact on production. Day to day operations: - Manage day to day logistic operations by - operational planning on a daily basis for loading and unloading of seafreight, containers,...
-
Customer Base Coordinator
il y a 2 semaines
Antwerpen, Belgique Q8 Temps pleinQ8 is een dynamisch bedrijf in volle transformatie naar een duurzame Mobiliteitsspeler. Dit betekent dat we naast onze traditionele business van tankstations en smeeroliën heel erg inzetten op electric en andere toekomstgerichte mobiliteitsoplossingen. Om de sterke groei en onze uitdagende toekomststrategie te ondersteunen, zijn we binnen KPNWE (Kuwait...
-
Logistic Service Coordinator Ocean Export Antwerp
il y a 4 jours
Antwerpen, Belgique People 4 Projects Temps pleinReferentie: - Log_Ser_006 - Sector: - Logistiek - Regio: - Antwerpen - Contract: - Permanent - Ervaring: - Junior - Medior - Senior P4P is looking for a **Logistic Service Coordinator Ocean Export** in the Antwerp region. **JOB DESCRIPTION**: - Our client is a a leading provider of global, integrated supply chain, transportation and logistics...
-
Customer Service Coordinator Shortsea
il y a 4 jours
Antwerpen, Belgique WEC Lines Temps pleinWEC Lines B.V. is a dynamic medium-sized maritime transport organisation specialising in container transport. With +50 years of experience, our services mainly concentrate on Belgium, Germany, England, Portugal, Spain, the Canary Islands and North and East Africa. Our head office is in Rotterdam and we also have branches in Hamburg, Antwerp, Barcelona,...
-
IT Coordinator
il y a 2 semaines
Antwerpen, Belgique Алерс Temps pleinLocation Belgium - Antwerp Ahlers is currently looking to hire a **dynamic IT coordinato**r to join its global organization. The role is based in the global HQ in Antwerp. The IT Coordinator oversees daily communication within Ahlers Belgium office and outsourced IT services and software vendors and acts as a communication bridge between business...
-
Customer Support Coordinator
il y a 4 jours
Antwerpen, Belgique Van den Broeck - Prolians Temps pleinTerug**Customer Support Coordinator** **Antwerpen, België** **Bediende** **Afstandswerk mogelijk** Antwerpen Hou je van vrijheid in je job? Staan durf, transparantie en eenheid in je woordenboek? Ben je op zoek naar een stabiel bedrijf? Lees dan zeker verder want dit zou wel eens je droomjob kunnen zijn! **Wie zijn wij?** Achter Dexis Belgium staat...
-
Qhse Coordinator
il y a 2 semaines
Antwerpen, Belgique Flowtec Engineering Temps pleinQHSE Coordinator - Steel, Fittings, Valves Based from Antwerpen with Home Office flexibility - Covering Central Europe (Belgium, France, Germany, The Netherlands) The position: We are looking for a QHSE coordinator located in central Europe, who will be reporting to the Technical sales director as assigned. What you will be doing: - Implementing the...
-
Export Logistics Coordinator
il y a 2 semaines
Antwerpen, Belgique BDP International Temps plein**Job Description**: - Do you want to be a member of an international company, that provides individual development opportunities? Then we are delighted to welcome you to our BDP family._ **Why join BDP International?** Because the world is constantly changing and the logistics business is as well. BDP International is a privately owned global logistics...
-
Commercial Administration Assistant
il y a 4 jours
Antwerpen, Belgique OMP Temps pleinAs a Commercial Administration Assistant, your main focus will be **supporting the Business Administration team**. You have a strong affinity with **accurate paperwork and follow-up** as you assist various colleagues, allowing them to fully focus on their projects. You are responsible for: - Supporting the **customer invoicing process**: - Establish...
-
Employé Customer Service/administration Des Ventes
il y a 4 jours
Antwerpen, Belgique ProSelect Temps plein**Description du job**: Notre client est un **acteur incontournable** de la région liégeoise **actif dans la défense** et les **armes de loisir**. Sa **renommée internationale, **son** positionnement **sur le marché, son **professionnalisme** et son secteur d’activité font de cette structure une **institution** dans son domaine. Le département...
-
Import Logistics Coordinator
il y a 2 semaines
Antwerpen, Belgique BDP International Temps plein**Job Description**: **Logistic Service Coordinator** **Our company** An international company headquartered in Philadelphia, BDP International is founded on a vision ‘Delivering the Best Global Logistics Solutions’. Today, you’ll find BDP People over-achieving wherever you are - between Beijing and Brussels, Singapore and Sao Paulo, Toronto and...
-
Project Coordinator Turbochargers
il y a 2 semaines
Antwerpen, Flandre, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Client:Location:Antwerp, BelgiumJob Category:OtherEU work permit required:YesJob Reference:3f3cb2769d0dJob Views:34Posted:23.01.2025Expiry Date:09.03.2025Job Description:Type: PermanentJob #24973Our client is a leading manufacturer of gas and diesel engines. They are seeking a dedicated Project Coordinator for...
-
Coordinator Warehouse
il y a 4 jours
Antwerpen, Belgique H.Essers Temps plein**7500 REASONS TO CHOOSE H.ESSERS** H.Essers is an international and reliable family business in the logistics sector. A place where our 7,500 ambitious colleagues dare to be entrepreneurial, grab opportunities and make a difference every day. Because sustainable growth is something, we do together. There are so many reasons to choose H.Essers, which ones...
-
Senior Customer Engagement Manager
il y a 2 semaines
Antwerpen, Belgique Generations Recruitment Temps plein**What's in it for you?**: - A competitive compensations and benefits package for the required level and experience, including **a company car.**: - The opportunity to boost your career through product training, coaching & support, learning on the job - A permanent contract in a dynamic, transparent, and fast-paced organisation, characterised by an...
-
Coordinator Warehouse Office
il y a 3 semaines
Antwerpen, Belgique H.Essers Temps plein**7500 REASONS TO CHOOSE H.ESSERS** H.Essers is an international and reliable family business in the logistics sector. A place where our 7,500 ambitious colleagues dare to be entrepreneurial, grab opportunities and make a difference every day. Because sustainable growth is something, we do together. There are so many reasons to choose H.Essers, which ones...