Business Solution Manager

il y a 2 semaines


Diegem, Belgique DHL Temps plein

**YOU DRIVE FOR QUALITY AND GREAT SERVICE? THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
Would you like to further your career in the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express Global Head Office has an opening for **Business Solution Manager** in the Customer Facing IT Domain. The role location is **Europe flexible.**

The key purpose of this role is to:

- Provide product and project oversight to ensure that project is delivered to agreed scope, time, cost, quality, governance and satisfaction, as per agreed roadmaps.
- Provide technical oversight to ensure that changes are in line with architecture and are developed with highest quality standards for customer experience, performance and availability
- This role can be changed to support the larger ESS domain and the associated products if required.

**YOUR TASKS**:

- Work with business functions to understand needs, priorities and issues to plan the associated IT roadmaps.
- To drive techno-functional discussion in Omni Channel space enterprise wide.
- Accountable that projects are delivered to agreed time, cost, quality, governance and satisfaction.
- Ownership and resolution of issues reported on systems in production to ensure minimum business disruption.
- Manage external/internal IT resources engaged during the execution of a project.
- Work directly with DHL customers, suppliers or internal staff (at global/regional/functional levels).
- Participate in global project teams based on role and involvement.
- Act as Global Business IT lead for global projects with full responsibility on the delivery side of the IT component.
- Sound understanding of various system integration requirements raised by internal stakeholders, customers and/or 3rd party solution providers.
- Take strong cross-functional ownership of specific business process areas and collaborate with domains on the development of roadmaps to achieve both tactical and strategic objectives.
- Contribute to the domain roadmaps.
- Manage successful implementation of solutions at an acceptable time, cost and quality.
- Provide regular reports of progress towards meeting project deliverables
- Lead, manage and monitor the direct and indirect project team members for the duration of the project.

**WHAT YOU BRING**:

- University Degree in Computer Science, Information Systems, Business Administration or related field or similar experience/education.
- Desirable if you have Professional Certification in at least one relevant Project Management Technique (Prince2 or PMI) and IT Service Management Technique (i.e., ITIL).
- At least 10 years of multi-disciplined IT experience and IT solutions development and implementation experience: Proven track record for managing and delivering complex IT solutions.
- In depth knowledge of the API space with protocols such as SOAP and REST with languages such as XML and jSON.
- Clear understanding of API architecture landscapes (i.e.brokers, parsers, wrappers, Service buses etc).
- Solid Cloud awareness with hands on instrumentation knowledge to capitalize native cloud benefits.
- Be able to manage budgets.
- Experience in managing large-scale development and/or deployment projects.
- Understanding of API architecture landscapes (i.e. brokers, parsers, wrappers, Service buses etc).
- Excellent written and verbal communications skills with technical and non-technical senior management.
- Strong program and people management skills with capability to work across cultures and borders.
- Get-it-done attitude: Capable to break through organizational silos; Manage and achieve goals in a matrix environment; Quick to adopt best practice rather than re-invent the wheel.
- Flexibility in operating style and attitude.
- Diplomatic, tactful, patient and sensitive to cultural differences.
- Positive and contributory attitude, total dedication to customer’s needs. Highly customer oriented.
- Global experience, collaboration and teaming.
- Self-motivated and ability to team with, and manage, a strong partner/supplier system.
- Resilient, capable of recovering quickly from setbacks. Maintains performance under pressure.
- Respect and Result focused behavior.

**WHAT WE OFFER**:

- Strong career support in an international environment
- Multifarious benefit program
- Access to comprehensive learning programs

**BECOME PART OF OUR TEAM**:
**CONNECTING PEOPLE. IMPROVE LIVES.**
dhl #express #logistics #job #IT # BusinessSolutionsManager



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