Customer Service Representative
il y a 3 semaines
**Company Description**
Wonderful Pistachios & Almonds is the world’s largest grower and processor of almonds and pistachios. Our specialty crops are grown, processed and marketed under one entity, ensuring the finest quality every step of the way — from our trees to your hearts. Wonderful Pistachios & Almonds is a Division of The Wonderful Company, Inc., a multi-national Producer and Marketer of Consumer Brands. We support environmental efforts around the world, are the unquestioned leaders in sustainability practices in our categories and contribute millions to philanthropic efforts annually. Our nuts provide a smart, healthy choice for consumers around the world.
The Customer Service Representative will provide best-in-class, professional customer service and order execution support to designated customers. Master and flawlessly execute the order-to-cash process. Be the Oracle key user to manage & maintain accurate data and inventory reporting while having an integral part in further implementing the system.
- Lead projects around increase system utilization, customization, and transformation of the ERP system
- Assisting in testing and implementation of new business processes and features
- Build robust understanding of the contract to invoice process in Oracle and be capable of solving day-to-day operational issues (e.g. invoice corrections, credit memos, goods returns etc.).
- Setting up, updating and maintaining accurate Customer Master and other records in ERP system and ensuring that data entries are performed timely and accurately
- Manage a portfolio of customers in EMEIA and oversee the order to cash process from contract entry to final customer invoice in order to reach optimal fulfillment.
- Communicate pro-actively with customers to meet their export documentation requirements in a timely manner.
- Build close relationships with colleagues across all departments (e.g. sales, customer service, credit & accounting) in Europe & US, as well as with designated external vendors (e.g. outer warehouse operators).
- Problem solve customer issues and logistics challenges; recommend solutions and discuss continuous improvement opportunities with peers and managers.
- Plan and coordinate transportation needs with logístical partners and build alignment with the sales team on tariffs and terms.
- Plan ahead and work closely with sales to anticipate credit holds and avoid order delays.
- Take initiative for frequent touch base with Sales (internal) and Logistics (external) to report on current state and future outlook of ongoing business activities.
- Act as an extension of the sales team and maintain constructive relationships with customers, internal parties (US CS team, accounting etc) and external parties (logistic & warehousing parties).
- Maintain the momentum of delivery, follow up on contract execution (call off schedule) and report deviations to sales managers
- Assume other activities, projects and responsibilities as requested.
**Qualifications** EDUCATION AND EXPERIENCE**:
- Bachelor degree ideally in logistics - supply chain related discipline
- Proven success as a key leader in implementing and/or transforming ERP systems.
- Minimum of 3 to 5 years of relevant customer service or logistics experience
- ** Fluency in spoken and written in English is required**:
- Knowledge of Oracle is an asset
- Affinity with EDI (Electronic data interchange) would be considered as an important asset
**KEY COMPETENCIES**:
- Microsoft Office (Excel / Word / Outlook)
- Problem analysis and problem-solving
- Decision-making
- Planning and organizing
- Initiative
- Flexibility
- Stress tolerance
**Additional Information**
- We offer a competitive benefits package
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Company which focuses on wellness and health
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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