Temporary Assoc Specialist, Customer Solutions

il y a 2 semaines

Brussels, Belgique Ansell Temps plein

**Temporary Assoc Specialist, Customer Solutions** **-** **(**30007001**)**

**Description**

Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.- This is a temporary vacancy until the end of June 2024.
- The Assoc Analyst, Customer Service for Germanic portfolio provides maximum customer satisfaction by efficiently managing:

- Support CX Germanic customer portfolio
- all internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Collection and Master Data

**RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES**
- Admin Support person for the customers
- Ensure timely delivery of correct product to customers, manage back order situations and propose alternative solutions where possible
- Manage (receive, register, follow-up and report) all service complaints received from customers and ensure a professional and pro-active feedback to the customer
- Follow up outstanding customer orders and proactively provide customers with an updated open order status
- Provide reports on the customer order status, shipments and backorders as required
- Keep track of sample deliveries to customers and follow-up on customer feedback
- Ensure issue of the commercial compensations to the customer timely and accurately
- Timely and accurately ensure all operational activities in ERP
- Ensure back-up activities for his/her colleagues within language skill
Mission Critical Results:

- Good collaborative relationship with the customers;
- Customer requirements are clarified, documented and maintained up-to-date;
- All tasks are managed and delivered on time.
- Issues are addressed proactively, escalated as appropriate and driven to their solution;
- Back up to the CSRs within the team is provided
- Strong working relationship is established with the rest of the business functions involved in the customer order fulfillment and relationship such as Supply, Credit & Collection, Logistics, Sales and Marketing

**KEY POSITION REQUIREMENTS**

**Education**
- University degree or equivalent obtained by experience in a similar environment

**Job Experience**
- At least 3 years of experience in an international customer support position

**Knowledge and Skills**
- Fluent English and good oral and written knowledge of another European language.
- Experience in order management in ERP (SAP is a plus)
- Analytical capabilities, ability to interpret reports, listings, forecasts
- Understanding of end to end OTC process and key players engaged in or impacting it
- PC literate: good knowledge of PC, network and standard packages used under Windows.

**Desirable Job Competencies**
- Has a passion for the customer (customer-focused)
- Commercial attitude
- Excellent communication skills
- Stress resistant
- Self-organized and process oriented
- Attentive to the details
- Persevering and driven by result
- Team player
- Mature, dynamic, creative and assertive
- Performance and quality driven
- Flexible and able to work in a changing environment

**Primary Location**: Belgium-Brussels-Brussels

**Work Locations**: BE Brussels Riverside Business Park-Block J Riverside Business Park-Block J Internationalelaan 55 BRUSSELS 1070

**Job**: Sales

**Organization**: Commercial EMAP

**Schedule**: Full-time

**Job Type**: Temporary Work

**Job Level**: Associate

**Travel**: No

**Job Posting**: Feb 29, 2024, 9:46:50 AM

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