Service Desk Agent

il y a 1 mois

Brussels, Belgique CTG Temps plein

**IT SERVICE MANAGEMENT**

**BRUSSELS**:
**Sylvie Zimmer**

**Recruiter**

**_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service desk agent, to join the multicultural team of a prestigious European Institution in Brussels._**

**Your Missions**
- You handle **user guidance** and **support** regarding the use of information systems / ICT tools.
- You ensure the **follow-up** of incidents related to information systems and the organisation of the reporting, **user requests**, and **bug reports**.
- You document knowledge, and known issues and **transfer** this knowledge to colleagues.
- You categorize and prioritize **incoming tickets** correctly and escalate where needed.
- You will eventually be required to do **IT stock management**

**Your profile**
- You hold a **Bachelor's degree and have already worked in a similar position for 6 years**:

- You are fluent in **English, French is an asset**:

- You are familiar with **ServiceNow**:

- You have experience with **MS Office Suite** and **Microsoft OS**:

- You know **mobile devices (IOS)** and **mobile phone services**:

- You have an understanding of **networking** and **networking protocols**:

- You are experienced in** troubleshooting PCs/Laptops/Tablets/Printers, VPNs, etc.**:

- You have good **problem-solving skills** and you are **flexible** and **stress-resilient**:

- You like to pay **attention to details** and you are **customer-focused**:

- You are recognized for your excellent **communication** skills, your customer orientation, and your **diplomacy**:

- You are a **team player** who likes to work in an international environment
- You have a good knowledge of **end-user** ICT **equipment**

**Our offer**
- An **attractive salary package** with or without a company **car**:

- A dedicated **training program** with personal development plans
- An **hospital insurance**:

- Regular **events **with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...
- Please note that a criminal record will be asked for this position._

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