Customer Relations Specialist, Global Services
il y a 3 semaines
Customer Relations Specialist
BRP is looking for a Customer Relations Specialist. As a member of the global customer service team, your mandate will be to maintain consumer confidence in BRP. You will provide an essential link between customers and the customer representative and the customer service team for the resolution of complex and sensitive issues.
**YOU’LL HAVE THE OPPORTUNITY TO**:
The Customer Relations Specialist is responsible for problem solving, winning back and retaining the most demanding customers. Working closely with the dealer network, customers and customer service colleagues, the job holder will perform the following duties:
Identify, negotiate, and propose creative solutions to customers' complex problems through discussion and written communication.
Identify and escalate customer dissatisfaction in order to improve business processes.
Balances business and customer needs with best practices in customer experience.
Build relationships with other business functions and departments so that the right resources can be mobilized at the right time to optimize problem resolution.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
3 to 5 years of relevant experience in providing outstanding customer service, including social media and high-profile situations.
Proficiency in customer service best practices.
Strong verbal and written communication skills.
Resourceful and flexible.
Exemplary judgment and excellent negotiation and problem-solving skills.
Outstanding interpersonal skills.
Exceptional follow-up and work organization skills.
Fluent in English and another language is an asset.
Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.
THE ROAD SHOULD BELONG TO EVERYONE.
We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products.
We strive to nurture our people’s aspirations, to exceed our riders’ expectations and stand in solidarity with all the communities that ride with us.
Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
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