Customer Management Assistant Bpc
Il y a 5 mois
**Customer Management Assistant Personal Care**:
**Who are we?**
At Unilever, we share one simple purpose: to make sustainable living commonplace. Through our powerhouse brands such as Lipton, Magnum, Dove and Axe, we are creating a bright future for our business and our planet - and you can be part of it We believe that companies with purpose last, people with purpose thrive and brands with purpose grow. We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.
**Business context and main purpose of the job**:
The Customer Management Assistant (CMA) works in the Customer Business Development (CBD) team. The role of this team is to identify, develop & implement category development plans for all our customers and channels.
**As CMA**:
- You are responsible for a group of Dutch/French speaking customers (Ahold - Kruidvat - Jumbo) for Personal Care.
- You report to the Key Account Manager (KAM) PC Ahold and work closely with the KAMs Kruidvat & Jumbo.
- You work closely with the KAMs, CSP Assistants, CSPs, Customer Support Team, Pricing Customer Specialists & PLC Specialists.
- You contribute to achieving the team goals with your customer knowledge and your relations with your customers or internal relations.
- You make sure the specific needs of the customer are identified and considered.
- You are, in collaboration with the KAMs, responsible for drafting and executing the negotiated customer business plans.
- You contribute to the plans (innovation, assortment, promotion) for your customers in alignment with the trade policy of the category & the company.
- You contribute to sell through of the plan, by supporting the field team.
**What will your main responsibilities be?**
- Based on the strategy (National Category & Channel), you build an action plan for the customers you are responsible for with the KAM. You know and use the specific tools of the customers.
- You develop the promotion plans for your customers, following the promo policy & plan for your category.
- In collaboration with the KAM, you manage volumes & price of the promotion plan in the volume-forecasting tool (VF).
- In the volume-forecasting tool, you add the elements of the promotion - The consecutive steps in the promotion management process are executed by the customer support team.
- You communicate regularly with the customer support team to assure the execution and follow up of the customer plans.
- In collaboration with the KAMs, you use the VF-tool to provide information about changes in the product assortment of your customers.
- You participate in the execution and analysis of customer marketing at the concerned customers.
- You are responsible for the creation of the specific assortment of your customers (displays, repack, )
- You execute ad hoc analyses for your customers according to KAM-briefs.
- You support the KAMs with setting up the needed materials for the field team.
- You support & participate in meetings related to the field force.
- You contribute to & support the implementation of conferences & events for your customers.
**Who are you?**
- Minimum 2 years professional experience (sales)
- FMCG-experience
- Experience in closely collaborating with customers.
- Capable of working in team & working cross-functional
- Knowledge about markets & products for which you are responsible.
- Operational Excellence (OTIF) / Project management: Organizing & meeting deadlines.
- Entrepreneurial mindset
- Business orientation / sales-minded
- External orientation / customer-minded
- Mastering MS Office & systems (VF, Power Bi...)
- Fluency in Dutch, French & English
**EXCITED ABOUT THE ROLE?
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