Guest Relations Agent

il y a 3 semaines


Brussels, Belgique Smartflats Temps plein

Full-time- YOU ARE-
- YOU WILL- Assist guests before, during and after their stay
- Develop a thorough knowledge of the apartments and services
- Monitor guests reviews and follow up for maintaining and improving ratings
- Take and manage reservations, and promote extra services
- Liaise closely with the Housekeeping Team, and monitor special requests and needs
- Coordinate with the Call Centre Team
- Follow up on payments
- Draft concise and clear notes for the Maintenance Team
- Use reporting and monitoring tools with a view to improve operations efficiency
- Ensure the telephone standby
- WE OFFER- Full-time contract
- Start date: as soon as possible
- You will be based in our offices in the Brussels city center, but going to Liege or Antwerp will be part of your job too When not working with our young and cheerful team you can enjoy our nice terrace
- WE REQUIRE- Min. 3 years experience in the hotel industry
- Bilingual in French and English
- Additional languages are a big plus
- CV and Cover Letter to apply


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