Customer Success Specialist

Il y a 6 mois


Gent, Belgique Recruit4Work S.L. Temps plein

Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for

You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can translate a technical change in an understandable and easy manner to your client. Thanks to your organizational skills and creativity, you always know how and where to find the answer. You are communicative and outgoing, eager to share your knowledge and experience with your colleagues. You speak and write fluent Dutch, Flemish and French

Tasks

As Customer Success Expert you will be the main point of contact for our artisans. In the first phase, you will create a tailor-made webshop in close contact with the customer, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will be of great importance to launch the e-commerce solution of the local entrepreneur in the best possible way.

**Requirements**:

- Customer satisfaction is your motivator
- Having your own projects and responsibilities drives you
- Problem-solving mentality
- Communicative & supportive
- Full proficiency in a combination of Dutch, Flemish and French
- Well-organized and detail-oriented
- Flexible & dynamic

**Benefits**:
Our customer is rapidly expanding with a team-oriented culture and a hands-on mentality. Additionally, they put great importance on the mutual reinforcement of each employee and are enthusiastically providing after-work bounding. Each member of our team obtains freedom, the opportunity to develop new and existing personal skills, and the luxury to collaborate directly with the management team. This is your chance to join a team of professional, dynamic and ambitious experts who believe in the power of continuous learning, ownership and team spirit.

Everything is done within a proprietary CMS where users can build a website by dragging and dropping elements. Having an interest in building websites (through WordPress or another CMS ), social media and advertisements are a definite plus.

1\. Contract
- launch
- Designing webshops for customers (products, design + administration)
- Building a webshop in the company's proprietary CMS system (so no coding skills are required)
- Design marketing materials
- Educate customers on how to use the proprietary CMS system.

2\. Post-launch of customer website
- e-commerce consulting (provide advice for customers in order to maximize the platform's profitability)

Getting feedback from the market in order to determine new feature requests



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