Vacature - Customer Success Specialist - Software &
Il y a 6 mois
**Vacature - Customer Success Specialist - Software & A.I tools Advocaten - Gent**
Onze klant is een onderneming actief in **software-ontwikkeling en A.I. tools voor advocaten.** Ze maken **deel** uit van een **legal tech group**. Omwille van hun sterke groei, zijn we op zoek naar een
**CUSTOMER SU**CCESS** SPECIALIST**
**Jouw taken**:
- Je staat in voor de opstart en begeleiding van klanten (= advocaten), dit kan remote of bij de klant zelf zijn
- Deze functie bestaat vooral uit het goed analyseren van de behoeften van de klant (mogelijkheden softwarepakket, werkprocessen) waarbij een correcte vertaalslag naar het nieuwe softwarepakket cruciaal is.
- Je gaat de klant ondermeer ondersteunen bij het instellen en/of aanpassen van de technische instellingen van het softwarepakket op basis van hun specifieke noden. Je gaat de klant hierin begeleiden en opleiden.
- Je geeft opleiding aan klanten over het gebruik van het softwarepakket in de praktijk. Je zorgt ook voor de pedagogische follow-up van de oplossingen die bij de klant zijn geïmplementeerd.
- Je biedt 1ste en 2de lijns ondersteuning aan klanten; dit is met betrekking tot de software maar ook op technisch vlak
- Updaten, optimaliseren en creëeren van trainingscontent en online hulp (documentatie, veelgestelde vragen, instructievideo’s, webinars)
- Je rapporteert praktische moeilijkheden van klanten en stelt oplossingen voor (aanvullende training, rapporteert bugs, rapporteert ontwikkelingsverzoeken)
- Het oplossen van de problemen kan bijna altijd vanop afstand (telefonisch, per mail). De opstart en opleiding gebeurt echter on-site bij de klant zelf.
- Je hebt ervaring met/kennis van vennootschapsboekhouding **OF** bent bereid deze te verwerven.
- Je bent technisch aangelegd
- Je hebt affiniteit met software of interesse/ervaring in de software/SaaS sector
- Je hebt ervaring in een vergelijkbare klantgerichte, customer success functie
- Klantgericht, communicatief, analytisch, autonoom, teamgericht, goed kunnen plannen, discipline en stressbestendigheid
- Van nature steeds strevend naar verbetering
- Grondige kennis van de Microsoft Office suite meer bepaald Ms Word en Outlook
- Taalkennis: zeer goede kennis Nederlands en Engels (spreken, lezen en schrijven)
**Aanbod en voordelen**:
- Je komt terecht in een onderneming gespecialiseerd in software en A.I tools voor advocaten. Je maakt deel uit van een klein, dynamisch team van een 10 tal werknemers binnen een grotere Legal Tech groep. Collegialiteit wordt hoog in het vaandel gedragen
- Reële doorgroeimogelijkheden
- Contract van onbepaalde duur als werknemer, voltijds of 4/5
- Verder krijg je een aantrekkelijke verloning aangevuld met extralegale voordelen (groepsverzekering, hospitalisatieverzekering, maaltijdcheques, firmawagen kan bespreekbaar zijn, 12 ADV dagen,....)
- Je werkt vanuit het kantoor in St. Denijs-Westrem alsook op verplaatsing bij klanten, waarbij 2 dagen/week remote werk mogelijk is
**Interesse in deze leuke en gevarieerde jobuitdaging? Solliciteer vandaag
-
Vacature - Customer Success Specialist - Software &
Il y a 7 mois
Gent, Belgique Roucoucou Temps plein**Vacature - Customer Success Specialist - Software & A.I tools Advocaten - Gent** Onze klant is een onderneming actief in **software-ontwikkeling en A.I. tools voor advocaten.** Ze maken **deel** uit van een **legal tech group**. Omwille van hun sterke groei, zijn we op zoek naar een **CUSTOMER SU**CCESS** SPECIALIST** **Jouw taken**: - Je staat in voor...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique strivecloud Temps plein**Customer Success Manager**: **What is StriveCloud?**: StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we’ve developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and...
-
Customer Success Communication Specialist
Il y a 6 mois
Gent, Belgique MobilityPlus Temps plein**De toekomst? Elektrisch !** Wil jij een **pionier **zijn in de toekomst van mobiliteit? Solliciteer dan bij MobilityPlus, dé Belgische marktreferentie die de weg vrijmaakt naar een groenere toekomst! Met onze** ongeëvenaarde expertise in e-mobiliteit-oplossingen** en een indrukwekkend groeiverhaal zijn wij **dé partner **voor bedrijven die betrouwbare,...
-
Customer Success Manager
Il y a 4 mois
Gent, Belgique Mollie Temps pleinAt Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for? **Your opportunity**: The mission of our Customer Success Management team is to facilitate our customer's success...
-
Customer Success Manager
Il y a 7 mois
Gent, Belgique Apryse Temps pleinThe Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities** - Establish,...
-
Customer Success Associate
il y a 3 semaines
Gent, Belgique Apryse Temps plein**The Role**: As a **Customer Success Associate**, you'll play an important role in supporting and nurturing customer relationships with a focus on product adoption, satisfaction, and retention. This is an entry-level position with opportunities for career growth into a Customer Success Manager or Team Lead role in the future. **Responsibilities**: -...
-
Enterprise Customer Success Manager
il y a 4 semaines
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique Accurat Temps pleinAccurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...
-
Senior Customer Success Manager
Il y a 6 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Customer Success Manager
Il y a 4 mois
Gent, Belgique Apryse Temps plein**The Role**: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three...
-
Principal Customer Success Manager
Il y a 6 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Customer Success Specialist
Il y a 7 mois
Gent, Belgique Recruit4work Temps plein**As Customer Success Expert you will be the main point of contact for our artisans. In** the first phase, you will create a tailor-made webshop in close contact with the customer, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique Deliverect Temps plein**Who are we** Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 300 million orders completed globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter, and more connected so that they can serve even more...
-
Customer Success Manager
il y a 1 mois
Gent, Belgique Kadonation Temps plein**Who is Kadonation?**: Kadonation was founded in 2016 and is today one of the fastest growing companies in Belgium. We are proud to be part of the **Deloitte Fast **50** for the fourth consecutive year! Our scale-up is a dynamic player in the employee and corporate gifts market. **Unwrapping the impact of gifting**, that’s our motto. And it’s also the...
-
Customer Success Manager
Il y a 8 mois
Gent, Belgique Officient Temps plein**Hello, bonjour! **Are you the new Customer Success hero Officient is looking for?** At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what...
-
Customer Success Lead
Il y a 6 mois
Gent, Belgique Codit Temps plein**About the Job**: The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...
-
Associate Customer Success Manager, Cst French
Il y a 7 mois
Gent, Belgique HubSpot Temps pleinIf your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. Customer Success Managers have the opportunity to grow their...
-
Strategic Customer Success Manager
Il y a 6 mois
Gent, Belgique LegalFly Temps plein**Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.** **Join LegalFly!** LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice: - **World-Class Team**: Work alongside a team of tech...
-
Customer Success Manager
il y a 1 mois
Gent, Belgique OTIV Temps plein**Who we are** OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency in railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life through a...
-
Customer Success Specialist
Il y a 7 mois
Gent, Belgique Recruit4Work S.L. Temps pleinAre you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for! You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can...