Vacature - Customer Success Specialist - Software &

Il y a 5 mois


Gent, Belgique Roucoucou Temps plein

**Vacature - Customer Success Specialist - Software & A.I tools Advocaten - Gent**

Onze klant is een onderneming actief in **software-ontwikkeling en A.I. tools voor advocaten.** Ze maken **deel** uit van een **legal tech group**. Omwille van hun sterke groei, zijn we op zoek naar een

**CUSTOMER SU**CCESS** SPECIALIST**

**Jouw taken**:

- Je staat in voor de opstart en begeleiding van klanten (= advocaten), dit kan remote of bij de klant zelf zijn
- Deze functie bestaat vooral uit het goed analyseren van de behoeften van de klant (mogelijkheden softwarepakket, werkprocessen) waarbij een correcte vertaalslag naar het nieuwe softwarepakket cruciaal is.
- Je gaat de klant ondermeer ondersteunen bij het instellen en/of aanpassen van de technische instellingen van het softwarepakket op basis van hun specifieke noden. Je gaat de klant hierin begeleiden en opleiden.
- Je geeft opleiding aan klanten over het gebruik van het softwarepakket in de praktijk. Je zorgt ook voor de pedagogische follow-up van de oplossingen die bij de klant zijn geïmplementeerd.
- Je biedt 1ste en 2de lijns ondersteuning aan klanten; dit is met betrekking tot de software maar ook op technisch vlak
- Updaten, optimaliseren en creëeren van trainingscontent en online hulp (documentatie, veelgestelde vragen, instructievideo’s, webinars)
- Je rapporteert praktische moeilijkheden van klanten en stelt oplossingen voor (aanvullende training, rapporteert bugs, rapporteert ontwikkelingsverzoeken)
- Het oplossen van de problemen kan bijna altijd vanop afstand (telefonisch, per mail). De opstart en opleiding gebeurt echter on-site bij de klant zelf.
- Je hebt ervaring met/kennis van vennootschapsboekhouding **OF** bent bereid deze te verwerven.
- Je bent technisch aangelegd
- Je hebt affiniteit met software of interesse/ervaring in de software/SaaS sector
- Je hebt ervaring in een vergelijkbare klantgerichte, customer success functie
- Klantgericht, communicatief, analytisch, autonoom, teamgericht, goed kunnen plannen, discipline en stressbestendigheid
- Van nature steeds strevend naar verbetering
- Grondige kennis van de Microsoft Office suite meer bepaald Ms Word en Outlook
- Taalkennis: zeer goede kennis Nederlands en Engels (spreken, lezen en schrijven)

**Aanbod en voordelen**:

- Je komt terecht in een onderneming gespecialiseerd in software en A.I tools voor advocaten. Je maakt deel uit van een klein, dynamisch team van een 10 tal werknemers binnen een grotere Legal Tech groep. Collegialiteit wordt hoog in het vaandel gedragen
- Reële doorgroeimogelijkheden
- Contract van onbepaalde duur als werknemer, voltijds of 4/5
- Verder krijg je een aantrekkelijke verloning aangevuld met extralegale voordelen (groepsverzekering, hospitalisatieverzekering, maaltijdcheques, firmawagen kan bespreekbaar zijn, 12 ADV dagen,....)
- Je werkt vanuit het kantoor in St. Denijs-Westrem alsook op verplaatsing bij klanten, waarbij 2 dagen/week remote werk mogelijk is

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