Service Desk Analyst

We currently have a vacancy for a Service Desk Analyst fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on siteYour tasks: User guidance and support (by video/chat/phone sessions or emails) regarding the use of premises information systems / ICT tools; Categorize and prioritize incoming tickets and users’ requests, escalate where needed; Follow-up of related incidents, of any user’s requests and bug reports; Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base; Conception and organization of user documentation for information systems and/or Service support procedures; Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution; Follow-up of service quality in the context of incident, problem and impediment management. Requirements University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT; Proven knowledge in end user assistance and support of information systems; Good knowledge of ITIL; Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana); Knowledge of wiki, collaborative sites and social networks and office automation tools; Work experience with SAP, and Oracle would be considered an asset; ITIL foundation certification would be a strong asset; Excellent command of the English language, good understanding of French would be an asset. BenefitsIf you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (19041/09/2025).We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.