Service Desk Agent

Company Description
**ARȠS?**

Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems **for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than 2400 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

**_ Our Vision and Values_**

Our vision is to be the most caring and reliable IT company on the marketplace for both clients and our people.

Our values are **caring, agility, excellence, innovation, continual improvement and reliability**.

Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.

**_ Our Culture_**

We work in close partnership with our customers, turning their needs into benefits. We promote a dynamic local environment where both young and experienced people can realize themselves. We leverage a flexible, independent and responsive organization.

**_ Our Brand_**

The Arηs (pronounced [aris]) name comes from Greek Mythology. Arηs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

**Job Description**:
ARHS Developments is looking for a competent **Service Desk Agent** to provide fast and useful technical assistance on computer systems.

A Service desk agent must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

**Role & Responsibilities**
- Mastering of information sites and maintenance of the unit's knowledge base
- Management and follow-up of user requests
- Guidance regarding the use of information systems

**Qualifications**:
**Your profile**
- Ability to participate in multi-lingual meetings, ease of communication
- Very good command of the English language is mandatory
- Excellent communication / writing skills
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team

**Technical skills**
- Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
- Knowledge of end user/client support in e-Business/e-Commerce is an asset
- Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance
- Good reporting methods
- Good IT skills
- Mastery of MS-OFFICE tools is mandatory
- Very good knowledge in ITIL procedures or equivalent and the related support tools is mandatory

Additional Information
**Don’t hesitate Join our team**

**_ What you’ll get:_**

An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.

A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire to the way we relate to our clients - our values form the foundation of the way we work.

**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:calling for creativity and innovation, at the cutting-edge of technology.

A **rock-solid company**:
With more than **200 customers**, and 30% turnover growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face

You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.