Customer Success Manager
il y a 3 semaines
Are you passionate about helping clients achieve success through innovative software solutions? Do you enjoy turning complex customer needs into simple, effective solutions? If you’ve got a knack for tech, great communication skills, and maybe even a legal background, we want to hear from you
Your missionWhat You'll Do:As a CSM you’ll manage a portfolio of enterprise clients, guiding them from onboarding to mastery of our solutions. You’ll lead software training sessions, workshops, and provide ongoing support, both remotely and occasionally in-person. You’ll have the flexibility to structure your workday, ensuring our customers get the best experience possible.
Here’s what your day-to-day will look like:
- Work directly with clients to understand their needs and provide tailored software solutions
- Lead training, coaching, and workshops that help customers master our platform
- Gather feedback and collaborate with our team to improve both products and processes
- Support customers through all phases of their journey with us—from onboarding to long-term success
- Assist with software project planning and implementation to ensure smooth delivery
What we're looking for:
- A degree in IT, Law, Business, or a similar field (or comparable experience)
- 2+ years of experience in a related role (Customer Success Manager, Software Trainer, Key Account Manager, etc.)
- Tech-savvy with knowledge of CRM tools (like Salesforce or HubSpot)
- Experience in a law firm or legal tech is a big plus, but not a deal-breaker
- Strong communication skills in Dutch and good written and spoken English
Our team currently consists of 6 employees and we are looking forward to completing the team with you. We generally work 3 days in the office in Boortmeerbeek and 2 days from home. Workshops and certain appointments also take place at the customer's premises.
Why Join Us?
- Flexibility: You get the freedom to structure your workday as it fits you and the client’s needs.
- Impact: Be part of a team that directly influences how our clients use and benefit from our software.
- Growth: There’s always room to expand your skillset and grow your career with us.
- Work with a purpose: Our platform helps streamline workflows, improve productivity, and make life easier for professionals across various industries.
- Getting to know each other: In a brief exchange with one of our recruiters, we look together at mutual expectations
- First interview: You will then get to know our Director Customer Success and dive deeper into technical topics and the role.
- Second interview: You will visit us at our office in Boortmeerbeek and get to know your future team.
- Final Decision & joboffer
One Team - IT feels Right here
And this is why we are proud to deliver solutions for a well-functioning legal system as the foundation of our society and economy.
Around 400 colleagues in different locations collaborate and make sure that we deliver on our promises On top of technology, we develop and sell solutions which enable legal professionals to perform their mission-critical work efficiently. This builds trust and relationships for life with customers. The ambition to do things right fosters integrity and critical dialogue. Therefore, we empower our people to speak up, to innovate, to ensure customer centricity and growth.
We are keeping our promises to deliver excellent digital solutions and ensure adaptability to changing environments and needs.
Your Impact Matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.
What our People can Expect
At stp.one, we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.
Join stp.one
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.
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