Customer Onboarding Manager

il y a 1 semaine

Gent, Flandre, Belgique Qargo Temps plein

QARGO INTRODUCTION
Qargo is a tech start-up with teams based out of London and Ghent (Belgium). We're on a mission to transform the logistics industry by making it more efficient, profitable and sustainable.

We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning.

To achieve our mission and support our growth, we're looking for an additional colleague to join our support and onboarding team.

As a Customer Onboarding Manager, you will play a crucial role in facilitating the onboarding process for new customers in Belgium and the Netherlands.

This dynamic position offers the flexibility to work remotely from home (and, of course, you're always welcome to work from our Ghent office), while also requiring extensive travel across both countries to personally visit customers on a weekly basis.

IN THIS ROLE, YOU'LL...

  • Be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimize.

Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.

Be the first point of contact when our client needs support and you'll check in with them regularly.
Continually improve our solutions guide and knowledge base.
Document all your findings in a detailed and structured way and communicate them with the other teams.

Assist in the pre-sales phase by analyzing potential client's needs and providing technical support to our business development team during demos.

Work closely with the other departments at Qargo like engineering, sales and product. You'll travel across Belgium and the Netherlands on a regular basis.

YOUR PROFILE

  • You are familiar with the logistics industry and you understand the needs of transportation companies.
You are a true self-starter who takes initiative and doesn't view any task too big or too small.

You are able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.

You are customer obsessed and you always strive for the best customer experience.
You are proactive, well organized and punctual. Your flexibility fits great with our fast paced start-up mentality.
You are fluent in English and Dutch. French earns you bonuspoints.

WE OFFER

  • A competitive salary package with great benefits
A role with a lot of responsibility, ownership and impact
The possibility to grow with us and make your ambitions come true

***ABOUT US

Want to be trusted to take ownership of your work, with freedom to experiment? Excited about solving big problems and changing an industry? Keen to see your work have an impact - fast?


At Qargo, we're technologists and industry experts who've come together to help the trillion-dollar logistics sector become more sustainable and profitable.


An astounding 4 out of every 10 trucking miles are empty, costing the industry $100 billion a year - and producing more carbon emissions than every international flight combined.

Transport firms currently waste time with inefficient processes and paperwork, missing opportunities for better communication and collaboration.

We built Qargo because the industry deserves better.

Our solution eliminates tedious manual processes, helps carriers use their resources more effectively, and embeds digital collaboration in their day-to-day workflows.

With Qargo, the industry can optimise loads, lower costs and cut emissions.


If you'd like to build a better way forward, and be a driving force in an inspired team - come and join us at Qargo.

  • Onboarding Specialist Emea

    il y a 1 semaine

    Gent, Flandre, Belgique OTA Insight Temps plein

    The Onboarding Specialist will set up customers for immediate success by facilitating the onboarding process for new accounts. As an Onboarding Specialist you will educate new customers, help solve technical problems, and ensure smooth adoption of our products. Our goal is to deliver an outstanding customer experience and this is the first step in the...

  • Onboarding Consultant

    il y a 1 semaine

    Gent, Flandre, Belgique Zero Friction Temps plein

    Functieomschrijving- We zijn op zoek naar een fulltime energieke en gedreven Onboarding Consultant om ons team te versterken.- Rapporterend aan onze Customer Success Manager, ben je verantwoordelijk voor de succesvolle onboarding van nieuwe klanten.- Je beheert alle onboarding-activiteiten en handhaaft de klanttevredenheid in een vroeg stadium. Je hebt te...

  • Onboarding Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Lightspeed Commerce Temps plein

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe are seeking a full-time energetic, driven and passionate Launch Coordinator / Onboarding Specialist to join the Customer Success Hospitality Team. Reporting to our Launch Services Hospitality Manager, you will...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique SymphonyAI Temps plein

    Introduction:JOIN US SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.Job Description:What will you do?As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product demonstrations, and managing the...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique o2o Bicycle Leasing Temps plein

    **Description de l'emploi**o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Aures Temps plein

    Organisatie omschrijving:Our client is a scale-up and niche player in the field of artificial intelligence on time series data. After a significant funding round, they are ready to expand in the next 4 years.Are you ready for a role as Customer Succes Manager in an extremely innovative environment? If yes, let's meetOmschrijving:You are responsible for...

  • Customer Succes Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Crunch Analytics Temps plein

    Would you like to have impact on the product evolution by translating the needs of customers into suggestions for new improvements? Can you explain features and modules in a simple and clear manner so that new users can quickly get started?_At Crunch Analytics, we're looking to focus efforts on introducing our in-house developed AI-driven fashion retail...

  • B2b Onboarding Champion

    il y a 1 semaine

    Gent, Flandre, Belgique O2O Temps plein

    o2o blijft groeien en zoekt een **B2B Onboarding Champion & Account Manager **om het team te versterken. Word jij warm van het enthousiast en deskundig begeleiden van bedrijven bij het uitrollen van fietsleasing voor hun medewerkers? Ben je perfect tweetalig Nederlands/Frans? Lees dan vooral verder**Jouw rol als B2B Onboarding Champion & Account Manager**-...

  • Junior Customer Onboarding Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Meezy Temps plein

    Wil jij werken bij een snelgroeiende start-up waar je gegarandeerd een leercurve hebt en werkt in een jong, maar vooral professioneel team? Waardevolle ervaring opdoen in zowel Ecommerce als tech? Dan is Meezy de plek waar je wilt zijnWij zijn op zoek naar een Junior Customer Onboarding Specialist die de systemen van nieuwe klanten zo soepel en snel mogelijk...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique strivecloud Temps plein

    Customer Success Manager:What is StriveCloud?:StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we've developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and education.Trusted...

  • Customer Success Program Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Intuitive Temps plein

    Company DescriptionAt Intuitive, we are dedicated to our mission: we believe that minimally invasive care is truly life-enhancing. Through innovation and smart technology, we empower physicians to heal without limits. We are proud to lead the way in robotic-assisted surgery, striving for a team that values diversity and inclusivity to make a real impact in...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Kadonation Temps plein

    Kadonation is een online platform waarop je voor elke gelegenheid gemakkelijk en veilig samenlegt voor het ideale cadeau, bijvoorbeeld voor een collega die het team verlaat of op pensioen gaat, een verjaardagsfeest, een geboorte, een huwelijk of een house-warming. Het feestvarken kan het ingezamelde bedrag besteden bij meer dan 80 winkels,Read more » Gent...

  • Strategic Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique LegalFly Temps plein

    Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.Join LegalFlyLegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice:World-Class Team: Work alongside a team of tech veterans from Tinder,...

  • Customer Success Lead

    il y a 1 semaine

    Gent, Flandre, Belgique Codit Temps plein

    About the Job:The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...

  • Sr Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique iController Temps plein

    The Sr Customer Success Manager's primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. You will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The Sr CSM shall...

  • Project Management Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Chevron Temps plein

    Supports sales representatives in administrative areas. May be responsible for customer administrative support, such as order fulfillment.We require this extra pair of hands to help with daily managing the CSR team and keep focussing on the simplicity journey.Today, due to the long term absence of the supervisor, there is a lack of oversight and daily...

  • Apotheker Customer Care Manager Residentiële Zorg

    il y a 1 semaine

    Gent, Flandre, Belgique COOP-apotheken Temps plein

    **Bij Coop-apotheek Residentiële Zorg streven we voortdurend naar verbetering van onze dienstverlening en kwaliteit. Daarom breiden we ons apothekersteam uit en zijn we op zoek naar een gemotiveerde Apotheker Customer Care Manager Residentiële Zorg. Wil je een bijdrage leveren aan de toekomst van de residentiële gezondheidszorg? Aarzel dan niet om te...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Esko Temps plein

    Your responsibilities as a Customer Success Manager at Esko, include:Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. Advocate customer needs & issues crossdepartmentally and manage customer concerns and escalations that may impact...

  • Customer Project Manager

    il y a 1 semaine

    Gent, Flandre, Belgique OTIV Temps plein

    Who we areOTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency of railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life by a unique focus...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Officient Temps plein

    Hi there Are you the new Customer Success hero Officient is looking for?**At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what really drives...