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Customer & Logistics Service Advisor
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IT Lead Clinical Study Digitalization
Il y a 4 mois
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IT Customer Support
Il y a 3 mois
En Belgique, il existe 4 laboratoires médicaux : Cerba Path à Anderlecht, LBS à Liège & Anderlecht et CRI à Gand. Afin de renforcer notre département IT à Anderlecht, nous cherchons actuellement un(e):
**IT Customer Support**
Vous apporterez votre soutien de première ligne aux clients internes/externes et à leur utilisation de nos environnements techniques. Vous devrez relever les défis suivants:
- Vous êtes le point de contact de nos clients en ce qui concerne les solutions informatiques. Vous analysez leurs questions techniques et résolvez autant de questions que possible par téléphone, de manière amicale et professionnelle.
- Vous aidez les médecins dans l'utilisation de notre outil de prescriptions connectées.
Le support et les formations se font chez le client et à distance.
- En collaboration avec des collègues, vous veillez au respect des procédures au sein de l'équipe informatique.
- Vous rejoindrez une équipe informatique motivée et vous rapportez au responsable informatique.
**Profil**:
Profil souhaité
- Vous avez une première expérience dans le domaine de l'assistance informatique.
- Technicien passionné, vous avez des facilités avec l'IT.
- Vous parlez français et une connaissance du néerlandais est un plus.
- Vous avez le sens de la communication. Vous restez professionnel et patient en toutes circonstances.
- Vous êtes fiable, proactif et orienté solution.
Nous vous offrons:
- Un emploi à temps plein, un salaire conforme au marché et un package extra-légal avantageux.
- Un secteur dynamique et innovant où le patient occupe une place centrale.
- Un environnement de travail moderne avec une équipe dynamique et dévouée.
**Contrat**:
CDI
**Planning / Modalités de travail spécifiques (Astreinte, Garde, Travail du weekend, Travail de nuit, Travail du soir)**:
Stand-by
**Temps de travail**:
Temps complet
**Localisation du poste**:
**Localisation du poste**:
Europe, Belgique, Bruxelles Capitale
**Code postal et ville (en toutes lettres)**:
Anderlecht
**Déplacements**:
Non
**Permis B recherché**:
Oui
**Mise à disposition d'un véhicule**:
Oui
**Niveau d'études min. requis**:
0 - Aucun
**Niveau d'expérience min. requis**:
Moins de 3 ans
**Demandeur**:
**Poste à pourvoir le**:
01/05/2023
