Customer Service Representative
il y a 3 semaines
Overview
Hiring Path: • Open to the publicWho May Apply/Clarification From the Agency: For USEFM - FP is 08. Actual FP salary determined by Washington D.C.
In-house U.S. Citizens
Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply.
If the candidate meets all of the onboarding criteria they could start working immediately. Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details: Indefinite subject to successful completion of initial one-year contract. Marketing Statement:
We encourage you to read and understand the before you apply.
Summary:The work schedule for this position is Full-time (38 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (15 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
If the candidate meets all of the onboarding criteria they could start working immediately.
Supervisory Position: No Relocation Expenses Reimbursed: No
Duties
The Customer Service Center Advocate is assigned to the Brussels JAS Customer Service Center (CSC), the one-stop shop for support from all ICASS service providers to the employees and EFMs in the Brussels Tri-Mission, which includes the Bilateral Embassy to the Kingdom of Belgium, the U.S. Mission to the European Union (USEU), and the U.S. Mission to NATO (USNATO). The CSC supports direct hire staff, Locally Employed Staff (LE Staff), along with EFMs. The incumbent works directly with Management sub-sections to ensure customers at the Tri-Mission receive services according to the ICASS Uniform Service Standards and Tri-Mission policies. Incumbent facilitates check-in/check-out, responds to inquiries, provides information and educates customers, and assigns work tasks. Incumbent reports to and is rated by the CSC Supervisor.
Qualifications and Evaluations
Requirements:EXPERIENCE: At least three years of experience in a multi-agency/departmental customer service work environment, with emphasis in written and oral communication.
JOB KNOWLEDGE: A good working knowledge of telephone procedures and telephones in general. Basic understanding of different computing platforms: PCs, mobile devices. Basic computer and typing skills. Proficiency in Outlook, Word, Excel and PowerPoint are required.
Education Requirements:Completion of two years post-secondary education in the fields of Information Technology, Technical Sciences, Diplomatic/Political Sciences, Information, Administrative Management, or related.
Evaluations:LANGUAGE: Fluency in English. Fluency in Dutch or French. This may be tested.
SKILLS AND ABILITIES: Good interpersonal skills, ability to interact with callers using tact, courtesy, discretion, and sound judgment. Must be able to respond quickly in a crisis environment or in case of emergency. Ability to work independently and diagnose certain technical malfunctions. Interpersonal, presentation, and organization skills necessary. Must be able to adapt to changing circumstances and be able to juggle many different tasks in a variety of specialized areas.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:All applicants under consideration will be required to pass medical and security certifications. All candidates must be able to obtain and hold a Sensitive But Unclassified (SBU) certification.
Benefits and Other Info
Benefits: Agency Benefits:Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include extra-legal benefits: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, etc.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following .
-
Customer Service Representative Fr Nl En
il y a 1 semaine
Brussels, Belgique Bright Plus Temps plein**Omschrijving**: Vous êtes à la recherche d'une expérience en tant que **Customer Service Representative **? Vous êtes trilingue en français, néerlandais et anglais ? Vous avez un bon contact avec les personnes et vous avez à coeur d'apporter votre soutien au sein de l'équipe que vous allez rejoindre ? Vous cherchez une opportunité dans la région...
-
Customer Service Representative
il y a 3 semaines
Brussels, Belgique Mensura Temps plein**Qui sommes-nous ?** Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services...
-
Customer Service Representative
il y a 3 jours
Brussels, Belgique Mensura Temps plein**L'entreprise** Mensura inspire les entreprises et les aide à garder leurs collaborateurs actifs plus longtemps, dans de meilleures conditions et en meilleure santé. En tant que spécialiste dans le domaine de la prévention, de la sécurité, du bien-être et de la santé, Mensura fournit aux entreprises des conseils, des solutions et des services sur...
-
Customer Service Representative
il y a 7 jours
Brussels, Belgique NLMK Belgium Holdings Temps plein**Société**: Metallurgy, a dusty, old-fashioned environment? Not at all! The steel industry is reinventing itself! Steel is everywhere. Join the adventure and discover modern practices and technological facilities that are well worth the detour. The NLMK Group is a major player in the steel industry, and one of the most successful in the world. We are...
-
German Customer Service Representative
il y a 1 mois
Brussels, Belgique Page Personnel Temps pleinAs a Customer Service Representative,You will manage customer files from A to Z;You will facilitate the sales process: receipt of orders, confirmation, SAP data entry, logistics and invoicing;You will respond to customer queries and complaints;You will work in synergy with your colleagues.You speak German, with a good level of Dutch and/or French and/or...
-
Customer Service Representative-1
il y a 3 semaines
Brussels, Belgique Cencora Temps plein- What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. Most CS Representatives are assigned to work one weekend day as part of their shift. Demonstrating professionalism on the phone and in the office. Providing Excellent...
-
Customer Service Representative
il y a 3 jours
Brussels, Belgique Amaris Consulting Temps plein**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...
-
Customer Care Representative
Il y a 2 mois
Brussels, Belgique Ria Temps pleinWe are looking for an enthusiastic Customer Services Representative to join our friendly team at our Belgian HQ. in Brussels. In this role, you will provide information to our customers about their transactions and resolve general queries they may have. - Responsibilities Your main responsibilities will include but will not be limited to: Reviewing and...
-
Customer Supply Representative
il y a 3 jours
Brussels, Belgique bioMérieux Temps plein**Customer Supply Representative**: Location: Brussels, Belgium Position Type: Unfixed Term bioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the...
-
Customer Service Representative
il y a 3 semaines
Brussels, Belgique Mensura Temps plein**Wie zijn wij ?** **Mensura **inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...
-
Customer Service Representative
il y a 3 jours
Brussels, Belgique Mensura Temps plein**Bedrijf** **Mensura **inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...
-
Customer Service Representative
il y a 3 semaines
Brussels, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: - How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? - How can we enable the electrification of vehicles with...
-
Customer Service Representative French/dutch
il y a 3 semaines
Brussels, Belgique Ria Temps pleinChez Ria Money Transfer, nous aidons des millions de clients à travers le monde à rester connectés avec leur famille et à envoyer de l’argent dans plus de 160 pays à travers le monde. Nous recherchons un **Customer Service Representative **pour rejoindre notre petite équipe sympathique dans nos bureaux de Bruxelles. Vous fournirez des informations...
-
Customer Excellence Representative
il y a 1 semaine
Brussels, Belgique Orange Temps pleinOrange is the **next generation telecom operator **on the Belgian and Luxembourgish market and **digital transformation **is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges. **Would you like to help us make a difference for Orange Belgium’s customer...
-
Customer Care Representative
il y a 2 semaines
Brussels, Belgique Headit Temps plein**Headit is op zoek naar een enthousiaste Customer Care Representative met een positieve en collegiale instelling, die initiatief neemt en klantgericht is!** **Over onze klant**: Onze klant is een snelgroeiende scale-up die gespecialiseerd is in het bieden van volledige administratieve ondersteuning aan klanten, met name binnen de vastgoedmarkt. Het...
-
Junior Customer Service Representative
il y a 3 semaines
Brussels, Belgique Tobania Temps pleinWhat can you expect? Have you always dreamt of a career in the banking sector, where you can assist customers with your valuable advice? Then a job as a Junior Customer Service Representative might be just the perfect fit for you. At Tobania, being the preferred partner for a wide range of high-quality financial support services for numerous...
-
Technical Customer Service Representative for Eu
il y a 3 semaines
Brussels, Belgique Unique Temps plein**Description**: We are seeking a motivated Customer Service Representative for our representation organization, which operates closely with EU institutions. This role involves providing efficient and responsive support in a dynamic environment, ensuring smooth communication and assistance for our stakeholders and helping the team with their IT issues and...
-
Customer Supply Representative
il y a 3 jours
Brussels, Belgique bioMérieux Temps plein**Customer Supply Representative**: Location: Brussels, Belgium Position Type: Unfixed Term bioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the...
-
Customer Service Representative Fr/nl
il y a 1 semaine
Brussels, Belgique Daoust Temps plein**Description de l'annonce**: Pour l'un de nos clients, situé du côté de Liège, nous sommes à la recherche d'un customer service representative. Votre mission consiste à être le point de contact des clients en Belgique, vous les renseignez, les guidez et les informez par téléphone et par mail de manière qualitative et personnalisée. Plus...
-
Customer Service Representative at The U.s. Embassy
il y a 2 semaines
Brussels, Belgique U.S. Embassy Brussels Temps pleinThe U.S. Embassy in Brussels is looking for a Customer Service Representative to join the Customer Service Center. The job holder is assigned to the Brussels JAS Customer Service Center (CSC), the one-stop shop for support from all ICASS service providers to the employees and EFMs in the Brussels Tri-Mission, which includes the Bilateral Embassy to the...
