Customer service German+ English and French or Dutch
il y a 2 semaines
Your New Company Our client, the Volvo Group, is at the core of modern society. They are looking for people who want to use their expertise to shape sustainable transport and infrastructure solutions. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the entire process from the initial call to the final invoice. Great customer service is at the heart of their operation, with a proactive approach to getting vehicles back on the road as quickly and smoothly as possible. The team is diverse, speaks 21 different languages, and is passionate about providing the best possible customer experience. Your New Role As a Customer Relations Specialist, you will be responsible for the entire process of a customer or dealer complaint. You will take full ownership of the case, from the moment it is received until it is completely resolved. You will act as the central point of contact between all relevant parties, including customers, dealers, and internal departments. Your role is crucial in ensuring a smooth and timely resolution for every issue. What You Will Do: Complaint Management: Own the full process of a customer or dealer complaint. Investigation: Investigate what happened and act as a liaison between all relevant parties. Problem-Solving: Drive the conversation forward to resolve problems in a timely manner. Financial Resolution: Conclude the complaint by assigning responsibility and securing any financial resolutions. Continuous Improvement: Contribute to the company's continuous improvement by sharing relevant feedback with internal teams and other stakeholders to improve future performance. Your Profile Problem-Solver: You are a proactive problem-solver with the ability to see the bigger picture. You enjoy negotiating resolutions between parties with different perspectives. Customer-Focused: You are customer-centric and always strive for the best possible service and solution. Communicator: You are a confident communicator who can adapt your style to make every customer feel heard and supported. Organized: You are well-organized and detail-oriented, and you are comfortable working towards deadlines and targets. Team Player: You enjoy working in a team and supporting your colleagues. Languages: You are fluent in both spoken and written German and French. What You Will Get In Return Salary & Benefits: A competitive salary with meal vouchers, transport costs, and more. Flexibility: Fully flexible working hours and a good work-life balance. Development: Opportunities to grow within the company, with access to well-being services and an on-site restaurant. International Environment: You will work in an international setting and collaborate with colleagues from all over the world.
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Customer Service Support German/Dutch/English/French
il y a 2 semaines
Gand, Belgique Hays Temps pleinYour New Company Our client, the Volvo Group, is at the core of modern society. You will join Volvo Action Service (VAS), a department that supports Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the entire process from the initial call to the final invoice. Great customer service is at the heart of their...
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Customer success manager
il y a 4 jours
Gand, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we’re hiring a Customer Success Manager to strengthen onboarding, adoption...
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Customer manager
il y a 2 semaines
Gand, Belgique EMAsphere Temps pleinGhent | Hybrid (2 days/week homeworking) Full-time Join a fast-growing SaaS scale-up and shape the future of financial performance! At EMAsphere, we empower finance teams with a powerful cloud solution that simplifies financial reporting, accelerates decision-making, and drives business growth. With hundreds of customers across Europe and a strong innovation...
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Customer Service Medewerker
il y a 2 semaines
Gand, Belgique Aniksi Player Experience Temps pleinAniksi is a dynamic and customer-centric company dedicated to delivering exceptional services and fostering long-lasting relationships with our valued clients. As we continue to grow, we are seeking a talented and passionate Customer Support Agent (with knowledge of the Dutch language) to join our team and lead the charge in enhancing customer satisfaction,...
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Customer to Customer Manager
il y a 4 jours
Gand, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the rapid growth of...
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Customer Manager
il y a 2 semaines
Gand, Belgique EMAsphere Temps pleinGhent | Hybrid (2 days/week homeworking) Full-time Join a fast-growing SaaS scale-up and shape the future of financial performance! At EMAsphere, we empower finance teams with a powerful cloud solution that simplifies financial reporting, accelerates decision-making, and drives business growth. We are looking for a Customer Manager to strengthen our...
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After Sales and Service Administrator
il y a 2 semaines
Gand, Belgique Lectra Temps pleinThis position will be dedicated to the management of customer contracts and its administrative processes in close collaboration with regional Sales, the administrators in the region, Head Quarter and Accounting. This position requires excellent communication skills, accuracy about figures, data and terms and conditions on all contracts / invoices /...
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Customer Success Manager
il y a 4 jours
Gand, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and...
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Customer Manager
il y a 1 semaine
Gand, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the...
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Freelance Project Engineer
il y a 2 semaines
Gand, Belgique Optimus Search Temps pleinFunction: Project Engineer (Hands-on & French speaking) Type: Freelance Location: South from Gent Work Setup: Onsite, fulltime Duration: 6–12 months Start Date: January Language: French essential; Dutch preferred; English acceptable if French-speaking No Visa Sponsorship Available! ONLY FREELANCERS About the role We are looking for an experienced Project...
