Customer Account Officer
il y a 1 semaine
Werk je graag met cijfers en ben je op zoek naar een job met klantencontacten? Lees dan snel verder
Binnen het departement 'Klantenfacturatie' zijn wij momenteel op zoek naar een **Customer Account Officer**.
Als Customer Account Officer beheer je de rekeningen van de klanten van het Sociaal Secretariaat en zorg je ervoor dat de processen tijdig en correct verlopen.
**Wat verwachten wij van jou?**
- Je fungeert als aanspreekpunt voor onze Payroll Consultants, klanten en de overheid.
- Je volgt de facturatie op, neemt de betalingen op en geeft de bedragen door aan de officiële instanties (Rijksdienst voor Sociale Zekerheid, Fondsen, FOD Financiën.).
- Je spoort verschillen op en zorgt indien nodig voor de nodige verbeteringen.
- Je analyseert de behoeften van de klant en stelt aangepaste oplossingen voor.
- Je garandeert een proactief beheer door regelmatig in contact te staan met de klant en officiële instanties.
- Indien nodig bied je ondersteuning in geval van betwistingen.
**Wie ben je ?**
- Je bent communicatief, zowel mondeling als schriftelijk.
- Je beschikt over een cijfermatig inzicht.
- Je bent nauwkeurig en resultaatgericht, zo kan je een kwalitatieve dienstverlening garanderen.
- Je kan autonoom functioneren en stelt jezelf leergierig op
- Je bent Nederlandstalig en hebt een goede kennis van het Frans of het Engels.
**Wat bieden wij aan?**
- **TEAMWORK**: collegialiteit en kennisdeling zijn belangrijke waarden. Het team heeft heel wat experten in huis om jou te ondersteunen in het beschikbaar stellen van klantenoplossingen.
- **OPEN COMMUNICATIE**: er is een open, respectvolle feedbackcultuur onder collega’s.
- **Reële GROEIMOGELIJKHEDEN**: naast opportuniteiten in jouw team kan je ook intern doorgroeien, want je maakt deel uit van een groep met ongeveer 1800 medewerkers.
- **FLEXIBILITEIT**: Partena biedt flexibele uren, de mogelijkheid om te telewerken voor een maximum van 60% van het aantal werkdagen per maand en 35 verlofdagen.
- **Aantrekkelijk SALARISPAKKET**: aangepast aan jouw behoeften d.m.v. ons cafetariaplan
**Ben jij onze nieuwe gedreven ambassadeur? Solliciteer nu & vertel ons wat jou motiveert
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