Team Coach Customer Support

il y a 5 jours


Brussels, Belgique Loyaltek Temps plein

**Functiebeschrijving**

Wij zijn op zoek een Team Coach om ons Customer Support Team te versterken. Deze nieuwe collega zal zich specifiek inzetten voor LoyalPay, de bankterminalafdeling van de Loyaltek Group. Wij zijn een Fintech in volle ontwikkeling, met een jong team en een duidelijke visie. Met uw passie voor klantenondersteuning, technische ondersteuning en en uw sterke coachingservaring zult u helpen om de Customert Support divisie van LoyalPay naar een hoger niveau te tillen.

**Verantwoordelijkheden**
U zal verantwoordelijk zijn voor:

- Het verbeteren van de klantenservice-ervaring
- Klanten bijstaan door op hun vragen te antwoorden (telefonsich & ticketten)
- Klantenservicemedewerkers begeleiden en zorgen voor een omgeving waarin ze kunnen uitblinken door aanmoediging en empowerment

**Kwalificaties**
- Ervaring in het verlenen van klantenservice
- Vaardigheid in Frans, Nederlands & Engels
- Werkkennis van klantenservicesoftware (Zendesk)
- Op de hoogte van de nieuwste technologische trends en toepassingen in de sector
- Sterke klantgerichte en communicatieve vaardigheden
- Geavanceerde vaardigheden in probleemoplossing en multitasking
- Klantgerichtheid
- Als u energiek bent, open, briljant met klantenservice, en klaar om de handen uit de mouwen te steken en uw handen vuil te maken aan alles wat digitaal is... dan bent u degene die wij zoeken

**Ons Aanbod**:

- Wij bieden een aantrekkelijk salaris met diverse voordelen
- U zult deel uitmaken van een bedrijf met veel groeimogelijkheden
- U werkt in een flexibele omgeving

**Over de Loyaltek Groep**

Bij de Loyaltek Group zijn we toegewijd om mensen te helpen profiteren van een beter financieel systeem. Of u nu werkt met onze acquiring
- en issuing-specialist Paynovate, Loyalpay gebruikt als uw partner voor betalingsoplossingen, cadeauboncampagnes voert met Giftify, of Fintronik kiest voor bedrijfskaarten en betalingsverwerking, de Loyaltek Group is er om uw geld op de best mogelijke manier te verwerken: gemakkelijk, efficiënt, veilig.

Dienstverband: Voltijds, Vaste Jobs

Werkschema:

- Dagdienst
- ma-vr



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