Customer Support Team Leader
Il y a 5 mois
Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.
Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.
**Responsibilities**:
- Leading a team of enthusiastic and dedicated Customer Support representatives by coaching, supporting, and motivating them in various operational challenges
- Implementing communication channels, guiding change management
- Seeking opportunities for improvements to elevate processes to a higher standard, ensuring more efficient service delivery.
- You are stress resistant and not afraid of a challenge.
- You have long-term ambition.
- You are eager to learn. Experience as B2C customer support (teamlead) is a plus.
Profile
- Experience in a customer support (teamlead) function, preferably within a technical (software) environment
- You have the ability to interact and manage people with ease - people management suits you well
- You are analytically inclined and willing to take initiative. You approach problem-solving thoughtfully and have strong communication skills.
- Great verbal and written communication skills in Dutch + English (French is a plus)
- Client oriented, focused on client satisfaction and improvement of service
- Pragmatic, efficient, flexible and able to cope with (changing) priorities.
- Proficient in using ticketing tools such as Service Now, JIRA, Zendesk,...
- Positive mind and ‘can do’ attitude
If you recognize yourself in these requirements, we are looking forward hearing from you
LI-DNI
-
Customer Onboarding Team Lead
Il y a 5 mois
Brussels, Belgique Worldline Temps plein**This** is **Worldline** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the...
-
Team Leader Claims
Il y a 5 mois
Brussels, Belgique AXA Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
-
Team Leader Claims
Il y a 5 mois
Brussels, Belgique AXA Partners Temps pleinAXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this...
-
Team Leader Operational Support Assurances
il y a 1 mois
Brussels, Belgique Baloise Temps plein**Votre job en bref**: - Vous vous trouvez à la tête d'une équipe de 15 collaborateurs - Vous essayez de trouver des moyens de renforcer le fonctionnement et les processus de votre équipe - Vous assurez la gestion de Facilities, du fleet management et du support IT pour notre siège de Bruxelles **Ce qui vous attend**: En tant que team leader, vous...
-
Customer Service Lead
Il y a 5 mois
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinCustomer Service Lead - Supply Chain - Bruxelles - Full-time - Belgium As a Customer Service Lead you ensure the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. Your main goal? Making sure our customers have the best experience possible. You...
-
Team Leader
Il y a 5 mois
Brussels, Belgique AXA Temps plein**The Team Leader**: - Supervises, coordinates and coaches an Operations team in charge of providing support to customers for AXA Partners business lines. - Ensures the team delivers customer excellence whilst contributing to employees' professional development and ensure team’s technical and commercial excellence is in line with AXA Partners strategy &...
-
Is Team Lead Customer
il y a 3 semaines
Brussels, Belgique ELECTRABEL Temps pleinRequisition ID: 36301- Location: BRUXELLES, BE, 1000GEMS B2B BE - IT Team Lead **About US (GEMS)**: ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation. ENGIE is a global...
-
In House Customer Support
Il y a 5 mois
Brussels, Belgique bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large...
-
Field Service Team Leader
Il y a 6 mois
Brussels, Belgique Verisure NV Temps plein**Join Our Team as a Field Service Team Leader at Verisure!** **Why Verisure?** - ** Attractive Compensation**: Competitive salary and comprehensive fringe benefits, including a company car, fuel card, phone, computer, meal vouchers, eco vouchers, and insurances. - ** Work-Life Balance**: Embrace a new way of working that prioritizes your wellbeing, with...
-
Customer Service Lead
Il y a 5 mois
Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein**Company Description** You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings - divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or...
-
Team Lead
Il y a 5 mois
Brussels, Belgique AMA European Consulting Temps plein**Summary**: The Analytics Technology Lead is responsible for managing the lifecycle of globally used analytics platforms. This includes leading platform implementations & projects, guidelines & best practices, managing vendors involved and collaborating with various stakeholders such as security, technology strategy, infrastructure, support and...
-
Customer Support Officer
Il y a 6 mois
Brussels, Belgique Monument Re Temps plein**About the role**: **Interested to become part of a strongly growing and dynamic international reinsurance company? Monument group has a unique business model in the insurance sector that consists in acquiring Life Insurance Businesses.** **Monument Belgium is currently looking for a Customer Service Officer to further support its growth. You will be based...
-
Product Lead Customer Acquisition
Il y a 3 mois
Brussels, Belgique ING Temps plein**Product Lead Customer Acquisition & Growth**: Product Lead Customer Acquisition & Growth Retail Banking Possibility to work from home based on team agreements **A day in the life of a Product Lead Customer Acquisition & Growth** As Product Lead Customer Acquisition & Growth, you have the opportunity to develop an attractive customer segment proposition...
-
SAP Fica Team Lead
Il y a 6 mois
Brussels, Belgique Capgemini Temps plein**About Capgemini** Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific...
-
Team Leader Medical Assistance
Il y a 5 mois
Brussels, Belgique AXA Temps pleinThe mission of our company is to be a solid and reliable healthcare partner for our clients. We use all our professionalism to guide our customers in the best possible way so that they can face their hospitalisation or care in general without any worries. This in the context of hospitalisation insurance, insurance for outpatient costs or serious illnesses,...
-
Access to Finance Team Lead
Il y a 5 mois
Brussels, Belgique EIT Digital Temps plein**EIT Digital**: We believe in making and shaping a competitive digital Europe that is inclusive, fair and sustainable and aim at global impact through European innovation fuelled by entrepreneurial talent and digital technology. We embody the future of innovation by mobilizing a pan-European multi-stakeholder open-innovation ecosystem of top European...
-
Team Leader Service Desk NL/FR
il y a 1 jour
Brussels, Belgique IStorms Temps pleinTaken en verantwoordelijkheden My client, a company in fully expansion is looking to hire a skilled IT Sevice Desk Team Leader to assist their clients with all IT related technical support issues. Coordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service...
-
Team Leader
Il y a 6 mois
Brussels, Belgique AMA European Consulting Temps plein**Job Overview**: The Team Leader is responsible for overseeing the daily activities of their team, ensuring that projects are completed on time and within budget, and maintaining high levels of team performance and morale. This role involves strategic planning, managing team dynamics, and providing support and guidance to team members. **Responsibilities...
-
Customer Service Manager
Il y a 6 mois
Brussels, Belgique DPG Media Temps pleinPour notre département Online Services (Guide-épargne, Monenergie, Wikipower, Comparateur-energie, comparateur-telco, Independer et Livios) qui est en pleine croissance, on est à la recherche d’un(e) Manager Centre Clientèle. Basé à Liège dans les bureaux Wikipower vous seriez le coach et leader d’une équipe de +/- 25 Customer Advisors dans une...
-
Team Leader Service Desk NL/FR
il y a 2 semaines
Brussels, Belgique IStorms Temps pleinTaken en verantwoordelijkhedenMy client, a company in fully expansion is looking to hire a skilled IT Sevice Desk Team Leader to assist their clients with all IT related technical support issues.Coordinate the IT Support Engineer team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture...