IT Service Desk Medewerker Level 1 Tweetalig

Il y a 7 mois


Brussels, Belgique ECONOCOM MANAGED SERVICES Temps plein

ECONOCOM is voor haar klant in Brussel op zoek naar een IT-Support profiel.

Daily tasks:
First & Second Line support / Service Desk Support on standard hard - and software

Handling call and problems by phone, mail, in tickets

Solving remotely ; on site

IMAC activities on workstation level

Replace fixed consultants during holidays, sickness, courses and being an add-on

Languages

Excellent oral and written communication skills in Dutch and French

English is the technical language

Professional skills

ITIL V3 Foundation Certification

Good experience with Service Management Tools

Good knowledge of recent technologies : Win 10 - O365

Theoretical knowledge of server and network areas

Work experience

2-3 years' experience in PC support, Help Desk. An equivalent combination of education and

related experience may also serve to meet these minimum requirements.

Soft skills

.Team Player

.Analytical Thinking

.Open and positive personality

.Stability / Stress tolerance

.Passion for the customer oriented (Service awareness)

.Flexible to deliver

.Good interpersonal and communication skills

.Able to adapt in a fast evolving technology environment and ability to

learn

.Able to assume day to day responsibilities generating specific

deliverables

.Able to deliver service to Senior Executive people

Flexibility

.Willing to work at different customers ; different cultures at

different hours. Willing to have a planning that can change day by day

Various

.Mobility is key.

.Strict regarding starting and working hours

**Profil**:
Je hebt een eerste ervaring achter de rug in IT support

Je bent klantvriendelijk en serviceminded

Je spreekt NL + FR is een plus


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