Eu - Service Desk Agent- Brussels-nearsite
Il y a 5 mois
**DESCRIPTION OF THE TASKS**
Following tasks will be performed by external service provider:
- User guidance and support regarding the use of information systems / ICT tools.
- Follow-up of incidents related to information systems and organisation of the reporting.
- Follow-up of user requests.
- Follow-up of bug reports.
- Document knowledge, known issues and transfer this knowledge to colleagues.
- Categorize and prioritize incoming tickets correctly and escalate where needed.
- Interaction with the business analysts, customer, users, project leaders and the developers.
**LEVEL OF EDUCATION**
As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, a minimum educational qualification for lot 1 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor degree of 3 years.
**KNOWLEDGE AND SKILLS**
Following skills and knowledge are required for the performance of the above listed tasks:
- Proven knowledge in end user assistance and support of information systems.
- Good knowledge of ITIL.
- Knowledge of wiki, collaborative sites and social networks.
- Knowledge of the office automation tools used in the contracting authority (MS-Office).
- Good IT skills.
- Excellent communication / writing skills.
- Very good communication skills with technical and non-technical audiences.
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multilingual meetings.
- Ability to work in multi-cultural environment, on multiple large projects.
- Excellent Team Player.
- Ability to understand, speak and write English C1, French C1 will be an advantage.
**SPECIFIC EXPERTISE**
Following specific expertise is mandatory for the performance of tasks: NA
-
Service Desk Agent
Il y a 5 mois
Brussels, Belgique Doesburg.biz Temps pleinService Desk Agent Vacancy in Brussels Join our dynamic team in Brussels, Belgium as a Service Desk Agent. Dive into a role where you'll collaborate closely with top-tier IT teams, providing vital guidance and support regarding bespoke information systems and advanced ICT tools. **Key Responsibilities**: - Offer user guidance and support for in-house...
-
Service Desk Agent
Il y a 5 mois
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD3329**: **Role: Service Desk Agent** **Location:Brussels,Belgium** **Language: English** **Description of the task**: - Looking to reinforce the Data & Knowledge Policy Support domain in the Horizon Data Intelligence team with a motivated Service Desk Agent with knowledge and basic experience of SAP Business Object.- User guidance and...
-
Functional Service Desk Agent
Il y a 5 mois
Brussels, Belgique In4Matic Temps plein**Functional Service Desk Agent**: Our client is the official distributor of the Volkswagen, Audi, SEAT, Cupra, Škoda, Bentley, Lamborghini, Bugatti, Rimac and Porsche brands, as well as spare parts and accessories. We have approximately 1.2 million vehicles of the VW Group brands on the road, which represents a market share of almost 24%. Our client...
-
Service Desk Agent
Il y a 5 mois
Brussels, Belgique CTG Temps plein**IT SERVICE MANAGEMENT** **BRUSSELS**: **Sylvie Zimmer** **Recruiter** **_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service desk agent, to join the multicultural team of a prestigious European Institution in Brussels._** **Your Missions** - You handle **user guidance** and **support**...
-
Service Desk Agent
Il y a 2 mois
Brussels, Belgique Werkenvoor.be Travailler.pour Temps plein**Code de sélection**: - ANG24321**Langue**: - Néerlandais**Diplôme**: - Bachelier - Secondaire supérieur **Type de contrat**: - Statutaire**Niveau de fonction**: - B**Type de recrutement**: - Recrutement externe**Durée**: - Durée indéterminée**Lieu de travail**: - 1000 Bruxelles**Temps plein/temps partiel**: - À temps...
-
Service Desk Agent
Il y a 5 mois
Brussels, Belgique The White Team Temps plein**Service Desk Agent - Brussels - European Commission** **DESCRIPTION OF THE TASKS AND THE SCOPE OF COMPETITION** The following tasks will be performed: - User guidance and support regarding the use of information systems, ICT tools and audio-visual systems. - Participate to meetings as pre-evaluation to define the needs of the clients. - Monitor the...
-
Service Desk Agent in Brussels
Il y a 5 mois
Brussels, Belgique The White Team Temps pleinAt the **Whiteam** we are seeking a **Service Desk Agent** to join our team in **Brussels **and work with the** European Commission.** **1. CONTEXT/INTRODUCTION** **2. DESCRIPTION OF THE TASKS** Following tasks will be performed by external service provider: - User guidance and support regarding the use of information systems / ICT tools. - Follow-up of...
-
Service Manager Digital Workplace
Il y a 5 mois
Brussels, Belgique Brussels Airport Temps plein**Be part of our beating heart** Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...
-
Service Desk Agents for Eu Institutions
Il y a 2 mois
Brussels, Belgique ARHS Developments Belgium Temps plein**Company Description** Arηs Group - part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our...
-
IT Service Desk Agent
Il y a 5 mois
Brussels, Belgique Monument Re Temps plein**About the role**: Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group **Responsibilities**: - Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business; - Operate...
-
Service Desk Operator
il y a 3 semaines
Brussels, Belgique CTG Temps plein**IT SERVICE MANAGEMENT** **BRUSSELS**: **Andrada Mocian** **Recruitment Manager** **JOIN OUR MULTICULTURAL SERVICE DESK TEAM AND MAKE A DIFFERENCE !**: **Are you passionate about IT support ? Do you thrive in a multicultural environment ? CTG IT Solutions, a leading IT Services Company dedicated to European Institutions, is currently seeking a talented...
-
Ict Service Desk Agent
Il y a 5 mois
Brussels, Belgique Hasco Invest Temps plein**De uitdagingen**: - Hasco Invest zoekt een gedreven ICT Service Desk Agent om ons team te versterken. Je bent verantwoordelijk voor het afhandelen van 1e lijn support tickets en draagt bij aan de ondersteuning en automatisering van onze bedrijfsvoering. We streven naar efficiëntie, innovatie en klantgerichtheid, waarbij samenwerking en integriteit...
-
Service manager digital workplace
il y a 3 semaines
Brussels, Belgique Brussels Airport Company Temps pleinBe part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...
-
Service Manager Digital Workplace
Il y a 5 mois
Brussels, Belgique Brussels Airport Company Temps pleinBe part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven?Stop met dromen en kom ons team...
-
Support Desk Agent
Il y a 5 mois
Brussels, Belgique EMVO (European Medicines Verification Organisation) Temps plein**Function**: - Acting as the** Single Point of Contact** for operational issues and incoming calls requiring escalation beyond the Service Desk team’s capacity - **Monitoring **Service Desk dashboards to ensure timely incident resolution according to business priorities and suggesting improvements or escalating when necessary - Assisting in the...
-
Service Desk Agent
Il y a 5 mois
Brussels, Belgique Cegeka Temps pleinBen jij een enthousiaste professional die voldoening haalt uit het ondersteunen van klanten? Heb je een passie voor het oplossen van problemen en een dienstverlenende instelling? Dan heeft nexuzhealth een uitdagende rol voor jou als Service Desk Agent! Bij nexuzhealth werken we aan de toekomst van de gezondheidszorg door krachtige platformen en ecosystemen...
-
Technician (Service Desk)
Il y a 5 mois
Brussels, Belgique Enterpryze Consulting Ltd. Temps plein**Technician (Service Desk) - **Working Location**:Brussels, Belgium** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Mandatory previous IT Service Desk experience (1st level support) - Mandatory previous experience in NATO environments,...
-
Manager desk, manager digital service
il y a 3 semaines
Brussels, Belgique Brussels Airport Company Temps pleinBe part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...
-
Business Analyst
Il y a 5 mois
Brussels, Belgique The White Team Temps plein**Business Analyst (BAN) - Brussels-Nearsite - EU Public Organisations** **1. CONTEXT/INTRODUCTION** DG AGRI manages an extensive portfolio of Information Systems that support the core business activities of DG AGRI. These Information Systems are mainly specific to DG AGRI since they support the management of the Common Agricultural Policy (CAP) performed...
-
IT Process Analyst
Il y a 5 mois
Brussels, Belgique Pauwels Consulting Temps pleinWe want to strengthen our team of Process Analyst/Service Desk Lead/Change Manager for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on! Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional...
