Vie - Junior Customer Experience Officer - Belgium
il y a 3 jours
The team in which you will work consists of 7 people, located in various cities in Belgium and in the Netherlands.
Our mission is to improve customer satisfaction & customer experience of all interactions, creating awareness in the company for the customer perspective, targeting & executing improvement projects making room for more personalized and higher value added interactions leading to customer intimacy.
**How will you CONTRIBUTE and GROW?**
The mission of the CX officer is to lead & participate in several internal & transversal projects, in the spirit of improving the customer experience of our customers. This will be done with the following objectives:
- Mapping of existing customer journeys and value stream mappings and gap analysis vs. desired state
- Based on the above, establish a customer journey mapping of the main IM processes in order to visualize the current customer journey, possible delights and weaknesses impacting customer satisfaction.
- Contribute to the organization of a Customer Experience training (3C) to multiple departments within the company involving dedicated workshops to trigger a change of behavior in order to improve our responsiveness towards our customers.
- Providing support on all projects related to survey sendings & close-the-loop during the year.
- Participate in and lead internal & transversal projects, in order to deliver them on time/on budget/with the expected quality & outcome
- Formalizes the necessary project documentation (Scope, planning, budget,...)
- Coordinates the work of the project team members
- Organizes regular project steering committees to validate Gate passages and communicates project progress to the various stakeholders
- Follow-up of management of change
**Are you a MATCH?
**Education**:
- Business school background
**Soft and Hard Skills**:
- Team Spirit
- Autonomous
- Entrepreneurial spirit
- Result oriented
- Analytical
- Structured and organized
- Curious
- Good communication skills
- Strong in project management
- Influencing skills
- At ease with data and IT systems (excel, google sheets, powerBI..)
**Languages**:
- English fluency is _Must have _
- French and Dutch are _nice to have _
**_Why Join Us? _**
- You will be able to learn more about Customer Experience and all aspects related to it within a company. You will be driven by customer feedback, collaborating with multiple stakeholders in order to find ways to improve the customer journey. You will be challenged to participate and lead projects with multidisciplinary teams, located in different countries. _
**Please send your CV and motivation letter in English**
**Position based in Brussels, Belgium **for a period of 24 **months**
**The V.I.E., an international young graduate program, enables young professionals who are less than 28 and European Union nationals to work for a French company in any country of the world. Becoming part of this program means going abroad to carry out a professional assignment for up to 24 months whilst benefiting from social care coverage and an interesting salary, which depends on the host country.**
**Our Differences make our Performance**
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
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