Application Support
Il y a 3 mois
LOCATION : Belgium
No sponsorships provided
Description of tasks:
- Receive and log requests/ incidents & questions from users; provide technical support, investigate problems, and determine appropriate actions.
- Keep end-user informed on request status and progress.
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
- Analyse, report and follow-up of bugs.
- Ensure the follow-up of incidents and issue tickets for resolution by the IT team.
- Keep any user manuals, FAQ, wikis and information dashboards up-to-date by documenting all relevant information.
Knowledge and skills
- Good knowledge of SQL (min 2 years of experience)
- Good knowledge PL/SQL
- Very good oral and written communication skills in English
- Strong analytical, problem solving and learning skills
- Experienced user of web-based tools
- Able to work in an international and multicultural environment
- Team player
- Knowledge of/or experience in ITIL environment
- Experience with ticketing systems
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