Service Desk Agent
Il y a 2 mois
**Description of the task**:
- Assistance with providing functional and technical support of client information systems.
- Analysis and resolution of reported issue and fulfilment of standardized services.
- Support transition to operations of release and changes in the client information systems to assure necessary knowledge to provide support.
- Participation user acceptance testing of releases and changes.
- Preparation of input for operational reporting in collaboration with the support coordinator.
- Participation in internal meetings and meetings with external stakeholders.
- Reporting of daily activities and issues, progress of problems investigation.
- Interaction with the business analysts, users, project leaders and the support teams of the solution provider.
**Knowledge and Skills**:
- Excellent knowledge of IT support processes (cfr ITIL), mainly incident and problem management.
- Very good knowledge of HR Service Management processes
- Good knowledge of ServiceNow ITSM and HR Service Delivery products (HR Case Management, HRIT Operations)
- Structured, precise and service oriented interaction towards the clients.
- Capable of working under pressure.
- Ability to work in a team and demonstrate responsiveness, availability, methodology and rigour.
- Ability to provide support efficiently and fast.
- Ability to cope with fast changing technologies used in client.
- Very good communication skills with technical and non-technical audiences.
- Analysis and problem solving skills.
- Capability to write clear and structured functional and technical documentation.
- Ability to participate in technical meetings and good communication skills.
- A thorough knowledge of French / English is required.
**Specific Expertise**:
- Knowledge of the regulatory framework (Staff Regulations, Joint Sickness Insurance Scheme, General Implementing Provisions, etc.) is considered an asset.
**Job Types**: Full-time, Permanent contract
Work Location: In person
Application Deadline: 12/09/2024
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