File Handler Customers and Accounts Business
il y a 1 semaine
Customers & Contracts & Accounts is an operational division responsible for the proper management of the customer database. It is organized by customer category. The vacant position concerns the Customers & Accounts Business department. This department is responsible for the identification and...**
Description**
Customers & Contracts & Accounts is an operational division responsible for the proper management of the customer database. It is organized by customer category.
The vacant position concerns the Customers & Accounts Business department. This department is responsible for the identification and management of customers (legal entities, groups and individuals with activity) and their accounts.
What does the job involve?
- You will have a varied job due to the complexity and diversity of the different areas, and the diversity of your contacts, within and outside your own department;
- You manage files and tasks proactively and according to existing priorities and agreements;
- You analyze files and provide a right first time solution also in case of problems and anomalies;
- You ensure a customer-oriented service (internal/external): incoming and outgoing correspondence, telephone contacts, complaints handling,... ;
- Follow-up of legal and fiscal obligations (Statutes, FATCA, CRS,...);
- Dare to take decisions on files with limited (financial) impact;
- Provide coaching and technical assistance to your colleagues;
Continuously develop your knowledge and skills based on a desire to learn;
- Take the initiative to report important information to management.
**Profile**
- You have a bachelor degree ;
- You have an excellent knowledge of French and Dutch;
- You have a critical, analytical mind;
- You can make independent decisions and set priorities;
- You are a team player, but you can also work independently and are solution oriented;
- You have a sense of initiative and proactivity;
- You work in a customer-oriented way (internal - external);
- You are familiar with the field or are willing to learn quickly;
- You have communicative and customer-oriented skills;
- You are interested in legal and tax issues;
- Knowledge of compliance and legal rules specific to the field is an asset.
**Offer**
Our client is active in the banking sector.
We offer you a permanent contract as well as various extra-legal benefits.
As a Consultant, you will carry out several assignments at our clients' sites in a professional working environment where initiative is valued.
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