Support & Training Officer

Il y a 7 mois

Brussels, Belgique EUROPEAN DYNAMICS Temps plein

**Your tasks**:

- Create business architecture models that reflect the organization’s strategies and goals;
- Integrate the project and program strategies and ensure alignment with business strategies and drivers, and management priorities;
- Evaluate systems for discrepancies or vulnerabilities ;
- Provide business architecture and systems processing guidance ;
- Create and implement a business vision.

**Requirements**:

- University degree in IT or relevant discipline, combined with 15 years of relevant working experience in IT;
- At least 3 years of experience in user support (including user training);
- Outstanding, proven capacity to autonomously learn very complex business processes;
- Outstanding, proven communication and diplomatic skills;
- Outstanding, proven mastery of all soft skills required for excellent user support;
- Excellent analytical and logical thinking;
- Extensive experience with enterprise architecture best practices and goals;
- Proven experience of PL/SQL (designing complex queries, debugging and/or fine-tuning existing queries);
- Excellent experience with Excel filters, pivots, charts, and complex formulas;
- Experience defining and implementing strategies;
- Knowledge of statistical mathematics fundamentals;
- Experience with Microsoft SQL Server Management Studio would be an asset;
- Experience with VBA macros would be an asset;
- Experience with Jira would be an asset;
- ITIL certification would be an advantage;
- Excellent command of the English language, French would be an asset.

**Benefits**

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference **(79007/03/24).**

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.

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