Customer Service Specialist
il y a 1 semaine
WHAT'S THE ROLE
Are you solution-oriented, service-minded, enjoy following & improving processes, and have effective collaboration skills? You find energy in providing the best service to clients and get a lot of energy out of solving requests and problems?
At Hilti, you will have the autonomy and the responsibility to provide the best service to fulfil our customers’ expectations and ensure that processes are running smoothly. Being part of one of the backbones of our organisation, our incredible Customer Experience team, you will interact with various clients as well as other internal departments in your daily job.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
You will help Hilti to create **long-lasting relationships**with clients by finding the **right solutions**for them, **collaborating**with other internal departments and ensuring the **correctness**of their data. You will take ownership of our **customer experience**by providing a seamless customer care whilst supporting process improvements.
The purpose of the role is to achieve profitable sales by **providing timely and appropriate customer service** in response to customer's needs to ensure the successful achievement of the company's objectives and growth.
What characterises you is your **solution-oriented**mindset, your **perseverance**and your **attention to detail**. You interact with various stakeholders at customers as well as internally in a clear and structured manner. You challenge the status quo by bringing forward ideas and solutions to **improve processes**that will benefit both clients and internal stakeholders.
**_Hilti Belgium was ranked as the 9th Best Workplaces 2024 in the large category according to Great Place to Work®, something that we are extremely proud of _**
WHAT DO WE OFFER?
You will be part of the Customer Experience team, where you can count on your **direct colleagues**to guide, help and support you where needed. You will see them a few of times a week at the office, the rest of the time digitally during homeworking days. Your **team leader**will also be there to support you in your development and to be successful. Each week you will have a **1-1 discussion**to re-align objectives and find solutions to ongoing topics.
We will also provide personal, material and financial support:
- Weekly individual and team meetings, as well as **yearly personal development discussion**:
- Horizontal and vertical **growth opportunities**:
- Work-life flexibility with **2 homeworking days**and **flexible hours**:
- A **market value salary**based on a 38-hour work week, as well as a **collective and individual yearly bonus**:
- A **generous salary package**: group and hospitalisation insurance, net representation fees, meal vouchers, extensive Cafeteria Plan, work laptop and smartphone with a subscription.
- 20 days of legal holidays with 5 extra Hilti days
WHY CHOOSE HILTI?
It's probably already clear to you: at Hilti, your **commitment**, your **perseverance**, your **customer focus**and your “ **Yes, we can**” attitude are paramount, regardless of your background, education or origin.
New hires often perceive Hilti as a **warm**, **tight-knit company**with **approachable**, **motivated people**who are always ready to help you **get results together**.
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