Customer Care

**The Job**:
**Nodalview** is a powerful **sales and marketing** platform for **real estate agents**. It supports the creation of **high-quality visuals** and immersive content to **attract**, **engage**, and **qualify** potential customers, providing a modern **online buying experience**. With Nodalview, agents can enhance their online presence, gain data insights to **close deals faster** and connect the right buyers with the right homes. We believe in modernizing the real estate industry through **cutting-edge** technology and a **customer-centric approach**.

Nodalview currently supports over **20,000 agents** in **30 countries**, with an international team of **50+ employees** from **10 different nationalities,** and is backed by **premium investors** in Ghent, London, and Madrid.

We're seeking an **enthusiastic** intern to join our **Customer Success** department at Nodalview As a **Customer Care & Logistics Intern**, you'll work directly with our **international team**, engaging with **customers** and providing **assistance** in a fast-paced, entrepreneurial environment. If you're an **adaptive self-starter** with strong **communication** and **empathy**, we welcome you to join our team

Curious to see what your day-to-day will look like?
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Advise**and **guide** our customers through the use of Nodalview by replying to our customers' multiple requests. You'll have the opportunity to handle product-related issues, commercial requests, financial questions,...
- Transfer **customer feedbacks** to the product team to add improvements and new feature requests to our solution that would delight our customers even more
- Arrange the **shipping**of our customers' orders and follow up on material **warranties**
- ** Collaborate**with the sales team to answer shipping inquiries and **drive solutions**
- ** Monitor material stocks** by making sure we will always be able to deliver our hardware to our customers.
- Participate in building the **Nodalview customer experience strategy**.
- ** Immerse** yourself in the core of a SaaS company and communicate with every department.

**Who are we looking for?**:

- ** Bachelor level** and above (End of study internship, Gap year internship)
- ** French is your primary language** (as you will mainly contact French customers) and you have a **good command of English** (most of our internal communications are in English).
- ** Efficiency** is your second nature, and you are not afraid to pick up your phone
- You can **communicate** well with others
- You have strong **organizational skills** and an **analytical mindset** allowing you to juggle multiple tasks at once.
- You take **initiative** and you’re a fast learner.
- You have an **acquaintance with tech** and would like to understand more about how a SaaS company operates from the core.
- You have to do an internship of a **minimum of 4 months**.
- You genuinely care about helping others with **empathy**
- You have a valid **EU work permit**
- You are currently enrolled in school and can provide an** internship agreement**
- And above all, you are **hungry for growth** and are **willing to learn**
- Start date**: July 2025 or later**

Want to know if you’d feel at home at Nodalview? Check out **our values**:

- ** Be passionate -**We love what we do
- ** Keep it simple -**We focus on the essence and continuously improve
- ** Go for excellence -**We set the bar high and aim to be industry leaders
- ** Deliver awesomeness -**Putting a smile on our customers' faces is what keeps us going
- ** Win together -**We trust each other, care for each other and we work together, always

**What we offer**:

- Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent **accelerator of your professional growth**.

A great bunch of open-minded **colleagues** (or should we say friends ?).

**Hybrid working** - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe

**Company-wide events** - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun

‍ The opportunity to work for a **fast-growing SaaS** company.

**Guidance** through your entire internship.

**Any Question?**: