Customer Experience Consultant
il y a 2 semaines
IT
- PR/066542
- Permanent
One of my market leading client is urgently looking for a Customer Experience Consultant to join their team in Brussels, Belgium.
Are you a Digital Marketing Consultant who can combine business and digital marketing know-how, with operational expertise to build outstanding experiences for our customer’s customer?
**What you will do**:
- Design, plan and execute workshops and working sessions with customers
- Design and run customer research sessions (e.g. focus groups, journey mapping sessions, interviews, etc.). Plus, carry our audits & heuristic reviews
- Translate customer needs, pain points and opportunities into actionable recommendations for journey optimisation
- Work collaboratively with a multi-disciplinary team (i.e., Strategists, Business Analysts, Designers, Developers, etc.) to gather, understand and decode business requirements to inform project scope and objectives
- Bring ideas to life through a variety of visual means (e.g., scamping, wireframing, prototyping, etc.)
- Provide delivery oversight across design and development sprints
- Help drive projects forward, always championing the customer experience
- Translate customer needs into business requirements
- Understand and interpret customer experience measurements
- Develop operational plans to deliver great customer experiences
- Have experience with leading facilitated sessions in customer journey mapping and service blueprinting
**What you need**:
- Knowledge and implementation of core CX efforts end-to-end, including customer research, strategy, vision, design, development, testing, and associated change management practices
- A portfolio showing end-to-end customer experience projects across multiple platforms (predominantly digital) inc. research, wireframes, prototypes, and customer validation
- Experience & understanding of various design processes including full HCD/lean/agile
- Excellent verbal/written presentation and communication skills
- Able to manage client/stakeholders and skilled in balancing customer and business needs
- Must have proficiency in Dutch & French - must be able to converse and write in both
**My client offers**:
- Broad range of activities, tasks and projects
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
**Does this sound like you?**
If you want to be involved with a fast-paced environment with an employer that offers a generous competitive salary and professional growth, then this position is a perfect match for you. Limited slots available, Please send me your CV immediately
Job Reference: PR/066542
**Salary**:
Salary per: Annum
Job Duration:
Job Start Date:
**Job Type**: Permanent
Job Industry: IT
**Contact Name**: Manraj Rattan
**Contact Tel**: +44(0)2035887706
-
Customer Experience Coach
il y a 2 semaines
Brussels, Belgique Sympl Temps pleinVotre mission en tant que Customer Experience Coach est de d’offrir à nos clients le meilleur service possible, nous attachons une grande importance à la formation et au développement de nos collaborateurs. Nous recherchons donc un(e) Customer Expérience Coach, enthousiaste et dévoué(e) pour améliorer notre expérience client. Vous devrez suivre et...
-
Customer Experience Manager
il y a 4 semaines
Brussels, Belgique Allianz Popular SL. Temps plein**Êtes-vous passionné par l'orientation client et souhaitez-vous améliorer l'expérience client chez le plus grand assureur du monde ? Saisissez cette opportunité de faire une réelle différence en tant que Customer Experience Manager chez Allianz. Devenez le moteur de notre stratégie centrée sur le client et élevez notre département Strategic...
-
Customer Operations Consultant
il y a 4 semaines
Brussels, Belgique Morrison Finance Temps pleinDescription We are looking for a Customer Operations Consultant (m/f/x). In this role, you will be responsible for supporting financial operations, focusing on fostering relationships with B2B partners and managing credit granting processes. You will play a crucial role in providing customer-focused solutions, analyzing credit applications, providing...
-
Customer Experience Manager
il y a 1 semaine
Brussels, Belgique Federale Temps pleinFédérale Assurance se distingue par une organisation indépendante de type «mutuelle», une structure juridique qui nous permet de faire participer notre clientèle aux bénéfices sous forme de ristournes._ - Fédérale Assurance n’est pas une entreprise d’assurances comme les autres. Depuis plus de 100 ans, nous privilégions l’aspect humain, une...
-
Customer Experience Specialist
il y a 2 semaines
Brussels, Belgique STIB MIVB Temps plein**Votre environnement**: La STIB, c'est plus de 10.000 collaborateurs et collaboratrices engagés parmi plus de 300 métiers différents ! Saviez-vous que nous faisons partie des rares entreprises de transport publique au monde s'occupant tant de la conceptualisation et la construction que de la planification et l'exploitation de son réseau ? C'est ce qui...
-
Customer Experience Manager
il y a 3 semaines
Brussels, Belgique NedWorks Temps pleinContract type Employee Location Brussels Work regime Full-time **Hi, do you see yourself being responsible for...** - Developing a Customer Experience and CRM strategy to enhance the customer experience and further expand the customer base, based on good data analyses and your insights into the customer journey? - Implementing Net Promoter Score and...
-
Oncology Customer Experience Manager
il y a 2 semaines
Brussels, Belgique MSD Temps pleinWe have an exciting new job opportunity at our location in Brussels, Belgium. We are hiring an **Oncology Customer Experience Manager**. **Welcome to our team** Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through...
-
Customer Experience Manager
il y a 2 semaines
Brussels, Belgique MSD Temps pleinAs a Customer Experience Manager, you will be responsible for generating new ideas on how to incorporate digital marketing in driving Oncology Business Unit strategy. You will focus on using digital tools to execute tactics/ key messages to Healthcare Professionals (and Health Care Consumers) and develop end-to-end campaigns from awareness to conversion;...
-
Customer Experience Manager
il y a 2 semaines
Brussels Metropolitan Area, Belgique Hospitality Talents - Recruitment Agency Temps pleinHospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.Responsabilités principalesAs Customer Experience Manager, you'll be at the heart of shaping exceptional onboard experiences for our travelers. This isn't your typical...
-
Customer Experience Manager
il y a 2 semaines
Brussels, Belgique Federale Temps pleinAls Federale Verzekering onderscheiden we ons door onze zelfstandige structuur van het type “onderlinge verzekeringsonderneming” waardoor wij onze klanten delen in de winst onder de vorm van restorno’s._ - Federale Verzekering is dus niet zomaar een verzekeringsonderneming. Al meer dan 100 jaar kiezen we voor de menselijke aanpak, en dat voel je, ook...
-
Customer Experience Coach
il y a 2 semaines
Brussels, Belgique Sympl Temps pleinAls **Customer Experience Coach** is je belangrijkste missie onze klanten de best mogelijke service te bieden door ervoor te zorgen dat hun ervaring met Homeras uitzonderlijk is. Je speelt een sleutelrol in de training en ontwikkeling van onze medewerkers om hun vaardigheden te verbeteren en hen te begeleiden naar excellente klantrelaties. Je zorgt er ook...
-
Business Marketing Consultant
il y a 2 semaines
Brussels, Belgique Gazelle Global Consulting Temps pleinIT - PR/066548 - Permanent **Business Marketing Consultant** Are you a Consultant who can combine Business and Digital Marketing, with operational expertise to build outstanding experiences for our customer’s customer? I am currently looking for a **Business Marketing Consultant** who speaks **Dutch** or **French** to join my client’s team in...
-
Customer Succes Consultant
il y a 2 semaines
Brussels, Belgique Experis Temps pleinExperis levert een krachtige combinatie van toptalent en deskundige oplossingen die succes stimuleren. Wij zijn gespecialiseerd in IT-resourcing, projectoplossingen en managed services, en stellen organisaties in staat om individuen en teams te ontwikkelen die klaar zijn om vlot te navigeren in het digitale tijdperk. Customer Success Consultant Locatie:...
-
Customer Experience Specialist
il y a 3 semaines
Brussels, Belgique Impact NV Temps pleinGeef je jouw klanten graag een onvergetelijke beleving en ervaring? Ben je daarnaast een krak in het uitvoeren van administratieve taken? Dan ben jij dé customer experience specialist die wij zoeken! **Functie**: Wij zoeken een Customer Experience Specialist die een onvergetelijke beleving voor elke klant in de concessie kan creëren: - De focus ligt op...
-
Customer Experience Advisor
il y a 3 semaines
Brussels, Belgique Unique Belgium Temps plein**Omschrijving**: Als Customer Experience Advisor ben je verantwoordelijk voor: - Commerciële begeleiding: Adviseren van klanten over de beste oplossingen en het afhandelen van verkoopprocessen van offerte tot bestelling. - Procesoptimalisatie: Bijdragen aan het verbeteren van interne workflows om klanttevredenheid te verhogen. - Productontwikkeling:...
-
Customer Experience Manager Vaccines
il y a 3 semaines
Brussels, Belgique MSD Temps pleinCustomer Experience Manager Vaccines **Search Firm Representatives Please Read Carefully** **Employee Status**: Regular **Relocation**: No relocation **VISA Sponsorship**: **Travel Requirements**: **Flexible Work Arrangements**: **Shift**: **Valid Driving License**: **Hazardous Material(s)**: **Requisition ID**:R224908
-
SAP Production Lead Consultant
il y a 2 semaines
Brussels, Belgique Capgemini Temps pleinSAP Production Lead Consultant Job Description/Main responsibilities We are looking for a Customer facing SAP Functional consultant able to translate the business requirements to recommendations for our customers using his expertise. In his role he is capable of running workshops, assessing fit/gap to standard SAP and building, testing and supporting the...
-
Teamleader Customer Experience
il y a 3 semaines
Brussels, Belgique IKEA Temps pleinWho you are You are focused on customers and you always make the customer the centre of your attentions You are immune to stress and see problems as challenges that deserve the best possible solution. You are passionate about leading and guiding a team with the goal of exceeding the expectations of our customers. You have excellent communication skills...
-
Accounts Operations Consultant
il y a 2 semaines
Brussels, Belgique Viva Wallet Temps pleinPayment Specialist, Transaction Specialist, Senior Customer Service **(Dutch or French, and English language skills essential).** Do you have a background in data analysis, problem solving, accounting, financial services, payment transaction processes or similar data orientated background with a passion to resolve customer queries and provide high levels...
-
Customer Experience Officer
il y a 3 semaines
Brussels, Belgique Flexer Temps plein**vacancy_web_description**: Zie jij het zitten om als Customer Experience Officer aan de slag te gaan binnen een organisatie die gericht is op een betere energietoekomst? Flexer zoekt voor haar klant, een verdeler van mazout, naar een Operationeel Administratief bediende te Geel/Hasselt. Waar kom je terecht? Een betere leefwereld voor de volgende...