Customer Experience Manager
il y a 2 semaines
Contract type
Employee
Location
Brussels
Work regime
Full-time
**Hi, do you see yourself being responsible for...**
- Developing a Customer Experience and CRM strategy to enhance the customer experience and further expand the customer base, based on good data analyses and your insights into the customer journey?
- Implementing Net Promoter Score and optimizing existing processes/flows for the further development and enrichment of the CRM platform?
- Contributing to the growth of the organization, through good database management, forecasting (e.g. the impact of certain CRM activities or the predictions of purchasing behavior), monitoring and/or adjusting the KPIs?
- The management and follow-up of the planning/activities and budget for the entire CRM project?
- Generating new leads and binding customers to the brand?
- Monitoring the rules regarding personal data of our customers within the framework of the GDPR?
- Working with the international marketing hub and the marketing departments of other countries?
**... then read on, because...**
Our client strives to create an open and transparent business environment in which employees have the opportunity to develop themselves. To encourage these growth opportunities, our client invests in appropriate training so that each employee can contribute to the success of the company in a professional and motivating manner.
**Do you have**
- A Bachelor or Master degree in marketing/communication sciences and 5 years of relevant experience in a similar position?
- Operational and hands-on attitude for the development of this new function?
- A strategic mindset and do you like to change projects?
- The analytical ability to process and work with insights from a database?
- The attitude to convince through creative and out-of-the-box ideas?
- Strong communication skills in Dutch, French and English?
- You will get a permanent contract.
- Of course, you will receive a salary, which our client supplements with nice extras: insurances, meal vouchers, bonuses, eco vouchers, discounts on company products, laptop, iPhone,
- You will receive 6 days flextime and 3 extra days leave on top of the legal 20 days leave.
- You will get flexible working hours, combined with teleworking, so you can find a good balance between your work and your free time.
- You will be working in a modern environment and receive the necessary tools to work optimally.
- You will work for a strong brand and a stable family business that attaches great importance to customer satisfaction.
**Good luck
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