Support Manager

Il y a 3 mois


Brussels, Belgique NRB Temps plein

**Who are we?**

**Trasys International **is a dynamic global organization that takes pride in being the trusted partner of **EU Institutions.** With strong commitment to excellence and a **30-years track record** of delivering high-quality solutions, we are dedicated to supporting the growth and success of our clients. Our Mission is to help our clients keep up with the challenges of **digital transformation** by providing the right talent at the right time for the right job. To this end, we are constantly looking for talented professionals who are interested in working on challenging **international projects** and able to deliver high-quality results within multicultural environments. Our services include (but are not limited to) **modernization of solutions, digital workspaces, cloud technologies and IT security**. Our Headquarters are in Brussels and we have active accounts and offices across Europe (i.e. Luxembourg, Amsterdam, Athens, Stockholm, Geneva).

**Is this YOU?**
- You need to be based in Belgium and work on hybrid mode (once a week presence in the office in Brussels)._

**More specifically, you will be responsible for...**
- Organisation, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems and organisation of the reporting
- Conception and organisation of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
- Self-learning, support, testing, bug reporting, and documentation.

**Are you the perfect match?**
- ** Bachelor's/Master's degree**:

- Good IT skills
- Minimum **7 years of experience in user support**:

- Experience of **PL/SQL **(designing new queries, debugging and/or fine-tuning existing queries). Experience with **Microsoft SQL Server** Management Studio would be an asset
- Mastery of **Excel filters**, pivots, charts, and complex formulas. Knowledge and experience with VBA macros would be an asset.
- Knowledge and experience with** Jira**:

- Knowledge of statistical mathematics fundamentals
- Good knowledge and experience with** ITIL**:

- Knowledge of** wiki, collaborative sites and social networks**:

- Excellent communication / writing skills
- Ability to give presentations
- Proven capacity to **autonomously learn very complex business processes,** even with incomplete and/or outdated documentation
- Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team;** leadership** capability
- ** English language proficiency** (C1/C2).


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