Sdms Change Manager

il y a 4 semaines

Mons, Belgique Vector Synergy Temps plein

**Location**:
**Security Clearance**:
Reference No.

Mons, Belgium

NATO Secret

SC2023/002756 / Mons

**Skills, knowledge, experience required**:

- Experience with:

- BMC footprints or BMC remedy (ITSM Service Request tracking);
- MS SharePoint (File versioning, Check for architecture baseline, review system Implementation Specification);
- MS Visio (Architecture reviews/edits);
- SolarWinds ability to use MS SQL queries (Check for assets, find potential service dependencies);
- MS Power BI (Create Dashboards, update data, provide reports);
- Solid knowledge of:

- Virtualization (VMware);
- Back-up (NetScout);
- Networking (CISCO, Palo Alto, Juniper);
- RHEL Operating Systems;
- Windows Server Operating Systems;
- Essential certification, knowledge and hands-on experience on the tools to be used by Change Manager;
- Certification:

- ITIL v3 foundation;
- CCNA.

**Duties/role**:

- Being responsible for and ensuring that:

- ITSM service/change requests are timely managed;
- Recurring Change Management and related boards are manned at all times;
- All of the Change Management process related outcomes and actions are captured within NCSC knowledge management repositories;
- Service Provider shall be directly reporting to NCSC Transition Area Lead, Service Supplier on boarding (one time);
- Activity KPIs (Response to SR) are recorded through BMC footprints ITSM system and will be reviewed by Change Management Process owner on a weekly basis;
- Reviewing:

- Incoming Change Requests, initial assessment, categorization and relevant stakeholder identification to be included in consideration for Technical Implementation aspects;
- All approved Change Requests, scheduling and coordinating deployment activities, ensuring all of the Stakeholders are properly informed of planned downtimes or any risks to their service availability at all times.

VECTOR SYNERGY sp. z o.o., ul. Dąbrowskiego 553, 60-451 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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