Customer Success Expert

Il y a 6 mois


Gent, Belgique Bakeronline Temps plein

Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for

**About us**
Bakeronline is a Belgian company, part of the Puratos Group, in full growth. Since 10 years, we are the pioneer in providing e-commerce to every local artisan.

Our goal is to serve the artisan businesses in a digital way, to make their shop future-proof, and to innovate permanently based upon new requirements or desires of our bakeries. We actively think about how we can make the life of the baker easier, and implement this into our technology.

Our team consists of passionate professionals who are ready to deal with any challenge. We have a dynamic atmosphere with a hands-on mentality. We are already present in 5 European countries and we are eager to expand this international team. You can be part of our team with a first row seat for this adventure, as we expand worldwide

**About you**
You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can translate a technical change in an understandable and easy manner to your client. Thanks to your organizational skills and creativity, you always know how and where to find the answer. You are communicative and outgoing, eager to share your knowledge and experience with your colleagues. You speak and write fluent Dutch and French (native level), and can express yourself in English.

In a nutshell:

- Customer satisfaction is your motivator
- Having your own projects and responsibilities drives you
- Problem-solving: keep calm and “How can I help you?”
- Communicative & supportive
- Full proficiency in Dutch and French (native level)
- Well-organized and detail-oriented
- Flexible & dynamic

**Your responsibilities**

As Customer Success Expert you will be the main point of contact for our Dutch/French artisans. In a first phase, you will create a tailor-made webshop in close contact with the customer himself, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will be of great importance to launch the e-commerce solution of the local entrepreneur in the best possible way.

**Job Types**: Full-time, Permanent

**Salary**: €2.300,00 - €3.000,00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Company computer
- Company phone
- Eco vouchers
- Food allowance
- Internet reimbursement
- Mileage reimbursement
- Work from home

Supplemental pay types:

- 13th month salary
- Vacation money

Work Location: In person



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