Customer Service Representative Rail

il y a 2 semaines


Brussels, Belgique Nippon Express (Belgium) NV Temps plein

**Functieomschrijving**:
The main purpose is to assist with processing rail-related transactions, including all related activities. Assist with duties related to document preparation and traffic coordination required to process shipments. Perform all duties correctly, cost-efficiently, within company standards, and under the close supervision of the department Manager.
MAIN TASKS AND RESPONSIBILITIES
- Communicating any delays or irregularities to customers
- Timely follow-up (within 24 hours)
- Maintenance of customer data
- Providing the necessary information to provide the right service and to have the right information available
- Contacting customers to provide /obtain additional information to enable a smooth collection of goods
- Answering questions for tracking packages or collecting data to prepare a more complex flow of a document or package
- Solve customer problems and help resolve issues
- Escalate issues within the supply chain as necessary to expedite resolution
- Proactively seek to identify root causes for issues and effect resolution
- Promote good team work by maintaining good interdepartmental relationships
- Perform admin tasks as directed by the team leader
- Prepare and/or send advance notification of shipments and documents to shippers, consignees, and destination offices, as required.
- Communicate with clients, co-workers, and supervisors in a clear, concise, and timely manner.
- Adhere to all domestic and international shipping regulations.
- Advise department Manager of any transaction problems or irregularities.
- Adhere to all company policies, procedures, and guidelines
- Collect information to ensure invoicing is done efficiently and correctly.
- Efficiently manage invoices and requisitions.

**Profiel**:

- Multitasking skills
- The ability to organize, prepare, and assemble documents or reports containing data from several sources.
- Computer literate, basic MS Office
- Good customer service and communication skills
- Attention to detail
- Ability to work under pressure and under own initiative
- Team player
- Ability to prioritise
- Professional terminology in 2 foreign languages (ENG & NL) for contact with customers, customs and colleagues
- Familiar with a variety of the field's concepts, practices and procedures.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- The ability to organize, prepare, and assemble documents or reports containing data from several sources.

**Aanbod**:
Market-based salary
Meal vouchers
Hospitalisation insurance
Group insurance Pension
Laptop
Statutory travel allowance
38h/week Monday to Friday



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