Service Desk Analyst

il y a 3 jours

Brussels, Belgique Embassy Brussels Temps plein

Hiring Path:

- Custom Announcement (not open to the public)

Who May Apply/Clarification From the Agency:
For USEFM - FP is 07. Actual FP salary determined by Washington D.C.

In-house applicants

Security Clearance Required:
Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is Full Time (38 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

**Duties**:
Participate in DT initiatives as assigned.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE:
Option A: Bachelor’s degree in computer science, Information Systems, Electronics Engineering, Cybersecurity and Graphic/Web Design, or Audio/Visual Communications and Technology or related is required with a minimum of 6 months experience in IT operations or providing Tier 0/1 IT support.

Option B: Secondary school with a minimum of 3.5 years experience in IT operations or providing Tier 0/1 IT support.
- Education Requirements:
Option A: Bachelor’s degree in computer science, Information Systems, Electronics Engineering, Cybersecurity and Graphic/Web Design, or Audio/Visual Communications and Technology or related is required with a minimum of 6 months experience in IT operations or providing Tier 0/1 IT support.

Option B: Secondary school with a minimum of 3.5 years experience in IT operations or providing Tier 0/1 IT support.
- Evaluations:
LANGUAGE: Fluency in English and good working knowledge of French or Dutch. This may be tested.

Ability to research technical topics. Use information to conduct ad hoc customer training and create supporting materials to educate mission users on technical issues. Ability to work independently and effectively under pressure, handling planned and unexpected significant projects and tasks.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include extra-legal benefits: life insurance, hospitalization insurance (family included), meal tickets, transportation reimbursements, seniority leave, special holidays, training, Employee Assistance Program, etc.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:

- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

**How to Apply**:

- How to Apply:

- Required Documents:
**NOTE**:**Resume and cover letter are not required documents and will not be considered in the recruitment process. Instead, please complete your Electronic Recruitment Application profile thoroughly to capture all information you would like for the recruiters to consider.**

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

**All Applicants**:

- Residency and/or Work Permit
- University diploma/proof of education (preferably a copy recognized by Belgian/U.S. authorities*)
- Language Scores (i

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