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Continuous Improvement Manager
Il y a 4 mois
**International Post Corporation (IPC)** is a corporation of 26 posts from North-America, Asia Pacific and Europe. IPC is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to implementing new ways to facilitate e-commerce across the globe. IPC’s services are used by up to 190 posts worldwide. During the COVID-19 crisis, IPC played an instrumental role to ensure the continuity of postal flows.
**Responsibilities**
- Design a Continuous Improvement change programme for IPC to introduce LEAN thinking.
- Implement Continuous Improvement throughout IPC, determine training requirements, design a Continuous Improvement ambassador programme, and create a team spirit around continuous collaboration while establishing incremental improvements.
- Facilitate root cause analysis discussions in IPC and operational areas where the member posts may be underperforming against the IPC/OUC performance indicators.
- Execute selected PPM assignments and COE audits as coach and lead LEAN assessor.
- Establish a Continuous Improvement portfolio of tools, training, communication and insights to be offered in IPC and to the postal community.
- Ensure that SMART solutions/best practices are captured, documented and shared within the postal and IPC communities.
The Continuous Improvement Manager will report directly to the Head of Proactive Performance Management, Analysis and Certification Services. The role is also to support, interact and collaborate with all other departments and teams at IPC.
**Skills and competencies**
- Proficient level of functional operational expertise in Continuous Improvement/LEAN
- Excellent communication skills and the ability to engage and build rapport with stakeholders at all levels in an organisation.
- Clearly demonstrates an analytical, factual, methodical and structured way of working.
- Extremely focussed on performance results achieved via a focus on people, process, and plans with a passion for excellence and continuous improvement.
- Good project management disciplines and proven ability to manage and deliver results.
- Ability to synthesise complex information to produce appropriate clarity and level of detail tailored to any relevant target audience.
- Process improvement methodology/Project Management tools and technique.
**Knowledge and experience**
- Industry experience: 5-10 years in (postal) operational management, preferably in transport, logistics or sortation.
- Experience in management consulting or project management roles in transport/logistics/posts or similar service industries are an additional asset.
- Master’s degree preferred
- Formal qualifications in LEAN (blackbelt)
- Languages: French/Dutch, excellent command of spoken/written English, proficiency in at least one other major European language is an asset
- Performance Skills: Delivering performance results and improvements at pace. Influencing, virtual team leadership, communication, resource management, numerate, commercial flair, computer literate, process understanding, priority management.
**Contract length**
Permanent contract
**Location**
Brussels, Belgium
**Application & Contact information**
To apply, send your CV indicating the position you are interested in along with a covering letter telling us why you think you’re the right person for the job.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Additional leave
- Bicycle plan
- Company computer
- Hospitalization insurance
- Life insurance
- Mileage reimbursement
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Yearly bonus
**Language**:
- English (required)
Work Location: Hybrid remote in 1130 Evere
