Vp of Customer Success

Il y a 6 mois


Brussels, Belgique Qollabi Temps plein

We want you to write history with us

Are you looking for a place where you can learn, grow and expand your skills within a fabulous team? Are you passionate about tech?

**About us**

Qollabi is a fast-growing tech startup operating from Brussels and the US.

We're transforming from a start-up into a scale-up. So if you are an ambitious starter, wanting to be part of a success story, and looking for a huge opportunity, this is exactly the right time to join the team.

We are passionate helping companies achieving success with their business partners. We built a partner collaboration solution used by amazing customers such as Atlassian (Trello, Jira, Confluence, etc), KPN, Alcatel Lucent etc.

One of the coolest things about your job will be to be in touch with some of the coolest tech companies up to Silicon Valley. Over the last months, we gained tremendous traction with some amazing new customers and we want to make sure Qollabi will be a success for them.

As a VP Customer Success Manager you’ll report directly to Frie, our CEO, and lead our Customer Success team. We have an enormous potential within our existing customer base and we want to drive our NRR to 150%. You’ll be the architect to make this happen. You will play a pivotal role in shaping the customer experience and driving customer value & expansion. Your mission will be to uphold & strengthen or customer first mentality and align the product vision with customer needs, understand market dynamics, and deliver exceptional experiences through our existing platform

**Key responsibilities**:

- You will own a portfolio of key customers (such as Baloise, Bpost, Atlassian.) in a high touch CS motion. Manage customers all around the globe and within different time zones.
- Lead & growh the CS team: you’ll be working closely together with the two existing CSM’s. You’ll act as a coach and help them grow.
- Install CS practices & processes such as: Account planning motions, setting targets, creating playbooks, reviewing and enriching the CS tech stack
- Drive NRR to 150%
- Implementation SPOC for partnerships (Deloitte, Spur etc)
- Act as sr project manager during customer implementations. You understand that doing what is best for the customer is not the same as simply nodding yes.
- Eat our own dogfood; use Qollabi with our key partners and become a product expert
- Experience with managing and growing enterprise accounts (>100k ARR)
- Proven track record of leading a CS team.
- You have worked at SaaS organizations before, preferably 1 stage further than where Qollabi currently
- +8 years in a customer-facing role (of which +3 in a leadership role); for example as a head of CS, Sales lead or sr consultant.
- Speaks English, Dutch & Frech

**What we offer**:

- Attractive stock option plan
- Competitive based + variable package
- An inspiring office space where we value your input from the first day. New team members are always a source of creativity.
- A fun and dynamic working environment where you will learn a lot from experts in different fields.
- Transparent and consistent feedback to help you move forward in your new career.
- International clients that are willing to build the future of partner's collaboration with us
- We have our main office at WeWork Botanic in Brussels and an office in NYC and San Francisco but we have an open policy regarding remote work.
- Travel allowance.
- A quarterly off-site with the team to follow up on company goals and catch up with your colleagues.
- A young and international team.

We are on a hyper-growth track, so you will be able to learn quickly and benefit from plenty of (international) career opportunities in the coming years. As a team, we work according to our own ¿COMON Values: Thirst for learning / Customer Centric / Open / Mindful / Opportunity / No judging / Be bold.


  • Head of Customer Success

    il y a 4 semaines


    Brussels, Belgique Project J Ltd Temps plein

    **About Giftify**: Giftify is a global leader in customizable gift card solutions, partnering with over 500 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. **Role Overview**: The Head of Customer Success will be...


  • Brussels, Belgique Monizze Temps plein

    Monizze is a fast-growing fintech, leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services. We are looking for a Customer Success Associate to ensure our Customer Success team continuously provides the highest level of support to our mid-sized merchants.. As Customer Success Associate at Monizze...


  • Brussels, Belgique Betuned Temps plein

    **Join Monizze as Customer Success Associate, French and Dutch speaking, on a permanent contract in Brussels!** Monizze is a fast-growing fintech, leading provider of electronic meal vouchers, eco-vouchers, gift cards, and innovative platforms within HR services. **Your mission?** We are looking for a Customer Success Associate to ensure our Customer...

  • Customer Success Expert

    Il y a 2 mois


    Brussels, Belgique 3E Temps plein

    As a Customer Success Manager, you will play a pivotal role in managing the end-to-end customer journey. Your responsibilities will range from overseeing the onboarding of new clients onto our solution platform to managing the ongoing success of mature accounts. This role demands a proactive approach to account management, issue detection, and continuous...

  • Customer Success Manager

    Il y a 6 mois


    Brussels, Belgique 3E Temps plein

    3E is a leading **technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets**. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and...

  • Customer Success Manager

    il y a 1 mois


    Brussels, Belgique GeoPostcodes Temps plein

    Would you like to create success with **Fortune 500** companies with a **world-class Data-as-a-Service** solution? Then keep on reading, we might just have the **opportunity of a lifetime** for you! **GeoPostcodes** is a fast-growing Belgian DaaS company. We are the global reference with the **most complete and accurate postal code, geolocation and...


  • Brussels, Belgique Microsoft Temps plein

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    il y a 3 semaines


    Brussels, Belgique Overloop Temps plein

    Hey there! Ready to join a crew of innovative go-getters at Overloop AI? We're a small but mighty team dedicated to revolutionizing sales worldwide. We work from the comfort of... well, anywhere since we're fully remote! Our HQ is based in Brussels, Belgium, and we've been shaking things up since 2016, driven by values like Hard Work, Creativity, Curiosity,...

  • Customer Success Manager

    Il y a 6 mois


    Brussels, Belgique SoftwareOne Temps plein

    Job Function: Sales Operations The role: We are looking for someone with passion for Technology, Business Development and Customer Service. As Customer Success Manager, you will thrive in a fast-paced and dynamic environment where you will learn something new every day about Technology Solutions and Sales. The Customer Success Manager is a client focused...


  • Brussels, Belgique SD Worx Temps plein

    **Customer success manager wanted!** **We dream **of a world where every organisation has adopted new ways of working, where every team is really a team and where every person is empowered to manage their own career. **Our mission **with huapii is to be an ally to future proof your organization and empower people to thrive. **The way we do this** is by...


  • Brussels, Belgique Lectra Temps plein

    Retviews SA - **Customer Success Operations Specialist** **Retviews is a fashion technology company and part of Lectra Group.** - We support fashion and retail industry leaders in their competitive intelligence. From big data to insight driven decisions, we help the brands find the best market fit for their products. - With Retviews, brands can set the...


  • Brussels, Belgique SD Worx Temps plein

    Customer success manager wanted! We dream of a world where every organisation has adopted new ways of working, where every team is really a team and where every person is empowered to manage their own career. Our mission with huapii is to be an ally to future proof your organization and empower people to thrive. The way we do this is by supporting HR and...

  • Customer Success Manager

    Il y a 6 mois


    Brussels, Belgique UBench Temps plein

    Do you want to be part of the Ubench game, fasten your seatbelt and join the race! UBench International is a young and innovative player in the world of automotive. Located in the charming capital of the Kempen: Turnhout (hooray, no traffic jams!), we focus on the continuous improvement of our specialized software. We aim for a very high quality standard...

  • Customer Success Manager

    Il y a 3 mois


    Brussels, Belgique Expleo Group Temps plein

    Overview: Expleo is looking for an Account Manager. Are you passionate about driving business in a high added value service environment? Do you want to help customers grow and achieve their goals while strengthening their relationship with the company? Does our mantra "think bold, act reliable" speak to you? Then it's simple... We're waiting for...


  • Brussels, Belgique Qollabi Temps plein

    We want you to write history with us! Are you looking for a place where you can learn, grow and expand your skills within a fabulous team? Are you passionate about tech? **About us** Qollabi is a fast-growing tech startup operating from Brussels and the US. We're transforming from a start-up into a scale-up. So if you are an ambitious starter, wanting to...

  • Customer Success

    Il y a 6 mois


    Brussels, Belgique Shyfter.co Temps plein

    Shyfter s an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity. Since our inception, we have rapidly grown (x3 each year ), and raised a significant amount of funds from both private business angels and public...


  • Brussels, Belgique Google Temps plein

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience in Customer Success Management, or a similar customer facing role. - Experience working for a Cloud-based technology company, with cloud concepts and technologies. **Preferred qualifications**: - Experience managing customer accounts with a proven track record...

  • Vp of Operations

    Il y a 6 mois


    Brussels, Belgique Pax8 Temps plein

    Pax8, the world’s favourite Cloud Marketplace, is seeking a dynamic individual to fill the role of **VP of Strategy and Operations (M/F/d) **for our rapidly expanding EMEA region. Our platform serves more than 30,000 plus MSPs, 500K SMEs across the globe, and we are 400+ employees across EMEA. This is a senior role for a gifted, pan-European leader with a...

  • Customer Success Intern

    Il y a 6 mois


    Brussels, Belgique Optimy Temps plein

    Optimy is a Belgian tech scale-up and the European leader in the Social Impact industry that enables any organization to manage and align its grant, volunteering, donation, and sponsorship programs. At Optimy, we believe that corporations are a force for good and can make the world a better place. For more than 12 years, we have enabled organizations to...

  • Customer Success Intern

    Il y a 6 mois


    Brussels, Belgique Optimy Temps plein

    Optimy is a Belgian tech scale-up and the European leader in the Social Impact industry that enables any organization to manage and align its grant, volunteering, donation, and sponsorship programs. At Optimy, we believe that corporations are a force for good and can make the world a better place. For more than 12 years, we have enabled organizations to...