Vp of Customer Success
il y a 2 semaines
We want you to write history with us
Are you looking for a place where you can learn, grow and expand your skills within a fabulous team? Are you passionate about tech?
**About us**
Qollabi is a fast-growing tech startup operating from Brussels and the US.
We're transforming from a start-up into a scale-up. So if you are an ambitious starter, wanting to be part of a success story, and looking for a huge opportunity, this is exactly the right time to join the team.
We are passionate helping companies achieving success with their business partners. We built a partner collaboration solution used by amazing customers such as Atlassian (Trello, Jira, Confluence, etc), KPN, Alcatel Lucent etc.
One of the coolest things about your job will be to be in touch with some of the coolest tech companies up to Silicon Valley. Over the last months, we gained tremendous traction with some amazing new customers and we want to make sure Qollabi will be a success for them.
As a VP Customer Success Manager you’ll report directly to Frie, our CEO, and lead our Customer Success team. We have an enormous potential within our existing customer base and we want to drive our NRR to 150%. You’ll be the architect to make this happen. You will play a pivotal role in shaping the customer experience and driving customer value & expansion. Your mission will be to uphold & strengthen or customer first mentality and align the product vision with customer needs, understand market dynamics, and deliver exceptional experiences through our existing platform
**Key responsibilities**:
- You will own a portfolio of key customers (such as Baloise, Bpost, Atlassian.) in a high touch CS motion. Manage customers all around the globe and within different time zones.
- Lead & growh the CS team: you’ll be working closely together with the two existing CSM’s. You’ll act as a coach and help them grow.
- Install CS practices & processes such as: Account planning motions, setting targets, creating playbooks, reviewing and enriching the CS tech stack
- Drive NRR to 150%
- Implementation SPOC for partnerships (Deloitte, Spur etc)
- Act as sr project manager during customer implementations. You understand that doing what is best for the customer is not the same as simply nodding yes.
- Eat our own dogfood; use Qollabi with our key partners and become a product expert
- Experience with managing and growing enterprise accounts (>100k ARR)
- Proven track record of leading a CS team.
- You have worked at SaaS organizations before, preferably 1 stage further than where Qollabi currently
- +8 years in a customer-facing role (of which +3 in a leadership role); for example as a head of CS, Sales lead or sr consultant.
- Speaks English, Dutch & Frech
**What we offer**:
- Attractive stock option plan
- Competitive based + variable package
- An inspiring office space where we value your input from the first day. New team members are always a source of creativity.
- A fun and dynamic working environment where you will learn a lot from experts in different fields.
- Transparent and consistent feedback to help you move forward in your new career.
- International clients that are willing to build the future of partner's collaboration with us
- We have our main office at WeWork Botanic in Brussels and an office in NYC and San Francisco but we have an open policy regarding remote work.
- Travel allowance.
- A quarterly off-site with the team to follow up on company goals and catch up with your colleagues.
- A young and international team.
We are on a hyper-growth track, so you will be able to learn quickly and benefit from plenty of (international) career opportunities in the coming years. As a team, we work according to our own ¿COMON Values: Thirst for learning / Customer Centric / Open / Mindful / Opportunity / No judging / Be bold.
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