Customer Onboarding Manager

il y a 5 jours

Gent, Belgique Qargo Temps plein

QARGO INTRODUCTION

Qargo is a tech start-up with teams based out of London and Ghent (Belgium). We’re on a mission to transform the logistics industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth, we're looking for an additional colleague to join our support and onboarding team.
As a Customer Onboarding Manager, you will play a crucial role in facilitating the onboarding process for new customers in Belgium and the Netherlands. This dynamic position offers the flexibility to work remotely from home (and, of course, you're always welcome to work from our Ghent office), while also requiring extensive travel across both countries to personally visit customers on a weekly basis.

IN THIS ROLE, YOU'LL...
- Be in close contact with our customers to understand their existing workflows and their needs and where Qargo can contribute and optimize.
Guide our customers through the onboarding process and make sure that they experience a smooth implementation of our software.
Be the first point of contact when our client needs support and you’ll check in with them regularly.
Continually improve our solutions guide and knowledge base.
Document all your findings in a detailed and structured way and communicate them with the other teams.
Assist in the pre-sales phase by analyzing potential client’s needs and providing technical support to our business development team during demos.
Work closely with the other departments at Qargo like engineering, sales and product. You’ll travel across Belgium and the Netherlands on a regular basis.

YOUR PROFILE
- You are familiar with the logistics industry and you understand the needs of transportation companies.
You are a true self-starter who takes initiative and doesn’t view any task too big or too small.
You are able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.
You are customer obsessed and you always strive for the best customer experience.
You are proactive, well organized and punctual. Your flexibility fits great with our fast paced start-up mentality.
You are fluent in English and Dutch. French earns you bonuspoints.

WE OFFER
- A competitive salary package with great benefits
A role with a lot of responsibility, ownership and impact
The possibility to grow with us and make your ambitions come true

***

ABOUT US

Want to be trusted to take ownership of your work, with freedom to experiment? Excited about solving big problems and changing an industry? Keen to see your work have an impact - fast?

At Qargo, we’re technologists and industry experts who’ve come together to help the trillion-dollar logistics sector become more sustainable and profitable.

An astounding 4 out of every 10 trucking miles are empty, costing the industry $100 billion a year - and producing more carbon emissions than every international flight combined. Transport firms currently waste time with inefficient processes and paperwork, missing opportunities for better communication and collaboration.

We built Qargo because the industry deserves better. Our solution eliminates tedious manual processes, helps carriers use their resources more effectively, and embeds digital collaboration in their day-to-day workflows.

With Qargo, the industry can optimise loads, lower costs and cut emissions.

If you’d like to build a better way forward, and be a driving force in an inspired team - come and join us at Qargo.

  • Customer Onboarding Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Qargo Temps plein

    QARGO INTRODUCTIONQargo is a tech start-up with teams based out of London and Ghent (Belgium). We're on a mission to transform the logistics industry by making it more efficient, profitable and sustainable. We are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and...

  • Customer Onboarding Manager

    il y a 1 semaine

    Gent, Belgique Qargo Temps plein

    **About Qargo**: Qargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. Together, we are building the most user friendly and intuitive Transport Management System (TMS) on the market that automates administrative...

  • Customer Onboarding Manager

    il y a 3 semaines

    Gent, Belgique Teamleader Temps plein

    **Job description**: - ** Role**:Customer Onboarding Manager - ** Scope**: Onboarding for our Dutch and/or Flemish SME market for Teamleader Focus - ** Location**: Ghent, Belgium - ** Timing**:March 2024 **Who are we and why should you care?**: Teamleader is a **SaaS scale-up** founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our...

  • Onboarding Specialist Emea

    il y a 3 semaines

    Gent, Belgique OTA Insight Temps plein

    The Onboarding Specialist will set up customers for immediate success by facilitating the onboarding process for new accounts. As an Onboarding Specialist you will educate new customers, help solve technical problems, and ensure smooth adoption of our products. Our goal is to deliver an outstanding customer experience and this is the first step in the...

  • Onboarding Specialist Emea

    il y a 1 semaine

    Gent, Flandre, Belgique OTA Insight Temps plein

    The Onboarding Specialist will set up customers for immediate success by facilitating the onboarding process for new accounts. As an Onboarding Specialist you will educate new customers, help solve technical problems, and ensure smooth adoption of our products. Our goal is to deliver an outstanding customer experience and this is the first step in the...

  • Onboarding Consultant

    il y a 1 semaine

    Gent, Flandre, Belgique Zero Friction Temps plein

    Functieomschrijving- We zijn op zoek naar een fulltime energieke en gedreven Onboarding Consultant om ons team te versterken.- Rapporterend aan onze Customer Success Manager, ben je verantwoordelijk voor de succesvolle onboarding van nieuwe klanten.- Je beheert alle onboarding-activiteiten en handhaaft de klanttevredenheid in een vroeg stadium. Je hebt te...

  • Onboarding Specialist

    il y a 2 semaines

    Gent, Belgique Lightspeed Commerce Temps plein

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are seeking a full-time energetic, driven and passionate Launch Coordinator / Onboarding Specialist to join the Customer Success Hospitality Team. Reporting to our Launch Services Hospitality...

  • Onboarding Specialist

    il y a 1 semaine

    Gent, Flandre, Belgique Lightspeed Commerce Temps plein

    Hi there Thanks for stopping byAre you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right placeWe are seeking a full-time energetic, driven and passionate Launch Coordinator / Onboarding Specialist to join the Customer Success Hospitality Team. Reporting to our Launch Services Hospitality Manager, you will...

  • Customer Succes Manager

    Il y a 2 mois

    Gent, Belgique Tangent Works Temps plein

    **Job Content** You are responsible for building and maintaining strong relationships with customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products. You are responsible for the entire customer lifecycle from pre-sales to onboarding, account escalations and upsell campaigns. You report...

  • Customer Success Manager

    Il y a 2 mois

    Gent, Belgique SymphonyAI Temps plein

    Introduction: **JOIN US! SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.** **Job Description**: **What will you do?** As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique SymphonyAI Temps plein

    Introduction:JOIN US SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.Job Description:What will you do?As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product demonstrations, and managing the...

  • Customer Success Manager

    il y a 2 semaines

    Gent, Belgique o2o Bicycle Leasing Temps plein

    **Description de l'emploi** o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...

  • Customer Succes Manager

    il y a 2 semaines

    Gent, Belgique Crunch Analytics Temps plein

    Would you like to have impact on the product evolution by translating the needs of customers into suggestions for new improvements? Can you explain features and modules in a simple and clear manner so that new users can quickly get started?_ At Crunch Analytics, we're looking to focus efforts on introducing our **in-house developed AI-driven fashion retail...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique o2o Bicycle Leasing Temps plein

    **Description de l'emploi**o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...

  • Customer Success Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Aures Temps plein

    Organisatie omschrijving:Our client is a scale-up and niche player in the field of artificial intelligence on time series data. After a significant funding round, they are ready to expand in the next 4 years.Are you ready for a role as Customer Succes Manager in an extremely innovative environment? If yes, let's meetOmschrijving:You are responsible for...

  • Customer Succes Manager

    il y a 1 semaine

    Gent, Flandre, Belgique Crunch Analytics Temps plein

    Would you like to have impact on the product evolution by translating the needs of customers into suggestions for new improvements? Can you explain features and modules in a simple and clear manner so that new users can quickly get started?_At Crunch Analytics, we're looking to focus efforts on introducing our in-house developed AI-driven fashion retail...

  • Customer Success Manager

    il y a 2 semaines

    Gent, Belgique Silverfin Temps plein

    Who we are? Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their...

  • Customer Success Manager

    il y a 2 semaines

    Gent, Belgique Aures Temps plein

    **Organisatie omschrijving**: Our client is a scale-up and niche player in the field of artificial intelligence on time series data. After a significant funding round, they are ready to expand in the next 4 years. Are you ready for a role as Customer Succes Manager in an extremely innovative environment? If yes, let’s meet! **Omschrijving**: You are...

  • Customer Support Officer

    il y a 1 mois

    Gent, Belgique Qargo Temps plein

    **About Qargo**: Qargo is a tech start-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and...

  • B2b Onboarding Champion

    il y a 1 semaine

    Gent, Flandre, Belgique O2O Temps plein

    o2o blijft groeien en zoekt een **B2B Onboarding Champion & Account Manager **om het team te versterken. Word jij warm van het enthousiast en deskundig begeleiden van bedrijven bij het uitrollen van fietsleasing voor hun medewerkers? Ben je perfect tweetalig Nederlands/Frans? Lees dan vooral verder**Jouw rol als B2B Onboarding Champion & Account Manager**-...