Customer Support
Il y a 2 mois
Ben jij communicatief sterk, klantgericht en houd je ervan om anderen te helpen? Dan zijn wij bij AAPI (een online HR planningstool) op zoek naar jou
Als Customer Support speel je een cruciale rol in het bieden van uitstekende service aan onze klanten. Je bent het eerste aanspreekpunt en zorgt ervoor dat vragen, problemen en verzoeken professioneel en efficiënt worden afgehandeld.
**Wat ga je doen?**
- Ondersteunen van klanten bij problemen en gebruiksvragen over onze online tool en diensten
- Actief meedenken over verbeteringen van onze service en processen
- Registreren en bijhouden van klantinteracties in ons CRM-systeem
- Samenwerken met andere afdelingen om klantgerichte oplossingen te bieden
- Up-to-date blijven met productinformatie en procedures
**Algemene vereisten**:
- Uitstekende beheersing van de Nederlandse taal en een goede beheersing Franse taal (zowel schriftelijk als mondeling)
- Ervaring in een klantgerichte functie is een voordeel
- Goede communicatieve vaardigheden en een proactieve houding
- Stressbestendig en probleemoplossend vermogen
- Affiniteit met technologie en snel kunnen leren werken met nieuwe systemen
- Kennis van HR of sociale wetgeving is een pluspunt
**Aanbod**:
- Je mag na inwerkperiode 3 dagen vanuit thuis werken
- Je mag vanuit ons kantoor werken in Brussel of Antwerpen
- Marktconformloon
- Extra legale voordelen
- Rock&Roll Team
Dienstverband: Voltijds, Vaste Jobs
Loon: €3.000,00 - €3.600,00 per maand
Aanvullende vergoedingen:
- 13e maand
- Jaarlijkse bonus
- Vakantiegeld
Voordelen:
- Ecocheques
- Elektronische maaltijdcheques
- Extra vakantiedagen
- GSM-vergoeding
- Hospitalisatieverzekering
- Internetvergoeding
- Openbaar vervoer vergoeding
- Thuiswerkopties
Werkschema:
- Dagdienst
- ma-vr
Ervaring:
- Klantenservice: 3 jaar (Aanbevolen)
Taal:
- Frans (Vereist)
- Nederlands (Vereist)
Werklocatie: Hybride telewerken in 2600 Antwerpen
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