Customer Engagement Manager
il y a 1 jour
**Role Objective**
- Ensure advanced customer engagement fundamentals & innovations
- Evolving and improving the customer experience for our customers (HCPs, Pharmacists, etc.)
- Support our vision & approach to NGCE
- Accelerating KAM capabilities and role in line with future commercial model (NGCE: OCE/I&A/partnerships)
**Accountabilities**
- Lead and coaches KAMs to in-field excellence
- Support brand/commercial strategy through KAM driven projects and initiatives
- Own Account Planning process
- Lead OCE implementation & execution (from brand plan to in-field)
- Responsible for in field selling skills coaching
- Responsible for Customer Engagement capabilities development
- Support in-field performance model using data
- Responsible for in-field I&A & CRM implementation
**Education and Experience Requirements**
Required Experience
- Bachelor’s degree
- At least 3 years of experience in pharmaceutical market research
- Strong Sales & Selling Skills
- Broad understanding of Key Account Management
- Knowledge of global Sales and Marketing organizations and pharmaceutical data sources (e.g., IQVIA, Reddata, APB) is desired
- Solid understanding of Belgian pharma market and hospital environment
- Sound knowledge of key Cx data sources: CRM & Digital
- Strong business acumen with sense of prioritization
- Solid communicator
**Key Skills, Abilities, and Competencies**
- English, French & Dutch fluent written & spoken
- Strong communicator
- Problem solving ability/mentality
- Inquisitive/questioning
- Cross-functional collaborator
- Prepared to challenge accepted thinking/current methods
**Locations**:
Brussels, Belgium
**Worker Type**:
Employee
**Worker Sub-Type**:
Regular
**Time Type**:
Full time
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