Support Manager

Il y a 3 mois

Brussels, Belgique Seidor Temps plein

We are on the lookout for a/an** **Support manager** **to join our team for working with European Institutions based in** **Brussels** in an **near site** position**.**

**Get to know us - SEIDOR**

At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.

As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.

We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.

For this position you would be working with our client from the European institutions.

User Service Management (USM) in unit BUDG.R.4 oversees SUMMA and ABAC, ensuring their reliability, compliance with Financial Regulations, and continuous improvement. The unit handles change requests, ensures operational continuity, grants business authorizations, manages business knowledge, and provides first
- and second-level support to users.

Below are the details of your role and requirements.

**Your role**
- Coordinate between the SUMMA project team and the service support team.
- Organize, implement, and maintain IS support.
- Manage IS services.
- Provide users with necessary information and oversee information sites.
- Manage and track user requests.
- Participate in user, service, and project meetings.
- Offer user guidance and information, particularly for financial information systems (SUMMA), with a focus on the SAP environment.
- Monitor and ensure service quality.
- Manage and report incidents related to information systems.
- Develop and organize user documentation for information systems.
- Maintain the Knowledge Database.

**What’s in it for you?**

From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:

- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.

At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
Who we think you are:

- Experience in providing end-user support for information systems.
- Strong knowledge of ITIL.
- Effective reporting skills.
- Familiarity with ITIL is an asset.
- Experience in reporting, creating dashboards, and tracking KPIs is a plus.
- Ability to maintain a productive yet friendly work environment.
- Demonstrated ability to communicate effectively in an operational setting.
- Excellent interpersonal communication skills for interacting with users in a multilingual environment.
- Ability to collaborate well with colleagues.
- Capability to handle confidential and sensitive information discreetly.
- Strong problem-solving skills, with the ability to resolve issues using standard deployment and release policies.
- Good organizational skills, with the ability to prioritize tasks and meet deadlines in an operational setting.
- Knowledge of ERP systems, particularly SAP, is a significant advantage.
- Familiarity with ABAC is also beneficial.

In addition to the above knowledge and skills, one or more of the following:

- Familiarity with wikis, collaborative sites, and social networks.
- Experience working in an ITIL-structured service.
- Proficiency in SQL (Structured Query Language).
- Knowledge of ERP systems, specifically SAP R3/SAP S/4HANA

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