Customer Onboarding Manager

il y a 2 semaines

Gent, Belgique Teamleader Temps plein

**Job description**:

- ** Role**:Customer Onboarding Manager
- ** Scope**: Onboarding for our Dutch and/or Flemish SME market for Teamleader Focus
- ** Location**: Ghent, Belgium
- ** Timing**:March 2024

**Who are we and why should you care?**:
Teamleader is a **SaaS scale-up** founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our goal is to automate and **simplify work** for small and medium European businesses. With **Teamleader Focus**, we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. **Teamleader Orbit**, acquired in 2019, focuses on helping medium-sized agencies thrive. In 2022, we acquired Vectera, which provided our Customer Meeting add-on.

**Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do evolves around customer centricity. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.**

**We're looking for a Customer Onboarding Manager to join us on our mission**:
**Why others chose Teamleader: we are lively, not corporate**:
**On top of that, you’ll get**:

- An extensive **training budget**
- A **hybrid working model**: a pleasant mix of office and home working.
- A **personal tooling budget, **to make working from home as comfortable as from our offices.
- Daily budget-friendly in-house prepared **lunch** and **dinner** options in our Ghent office, as well as Free Food Fridays, Friyays and numerous sport initiatives
- Competitive and **market-conform salary** with **compensations **and **benefits**, including mobility options.
- ** 32 holidays **on top of the standard public ones (based on full-time employment)
- They’ll see you as an **equal business partner.** Your main goal is to add value during your conversations and help our leads work smarter.
- Our long-lasting dedication to **employee well-being,** just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.

**We value diversity**: Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that, too. We believe a diverse, inclusive working environment is crucial to realise that ambition, so we are committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.**Job requirements**:
**You'd be a great fit for this role, if**:
You love to
- **talk with entrepreneurs about their business **and identify their needs as to their workflow and business processes. Bringing first value online is your second nature, you have
. Besides that, you speak
**fluent Dutch** (native level) and **English** (professional level). Experience in a SaaS environment would be a nice extra

**Can't wait to discover what your future team looks like?**:
Go full Sherlock Homes on our Meet our team page. We believe that getting to know your potential colleagues is an essential part of the hiring process, and we're excited to introduce you to the people who could be your future teammates.

***

**What's next?**:

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